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This topic contains 3 replies, has 2 voices.

Last updated by Riffaz 7 months, 3 weeks ago.

Assigned support staff: Riffaz.

Author Posts
February 26, 2019 at 1:24 am #3242489

juan-fM-3

I installed the wmpl plugin on Instant WordPress 5.3.6. After activating it, I can no longer access the admin dashboard. I get a HTTP 500 error.

February 26, 2019 at 3:24 am #3242983

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

500 internal error is server related. so you have to check this with your hosting support.

Anyhow , before contacting them:
Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/ .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see

Regards,
Riffaz.

February 28, 2019 at 9:50 am #3254444

juan-fM-3

Here is the Debug message:

[28-Feb-2019 09:39:30 UTC] PHP Warning: mysqli_real_connect(): (HY000/2002): No such file or directory in /var/www/localhost/htdocs/wordpress/wp-includes/wp-db.php on line 1538
[28-Feb-2019 09:41:20 UTC] PHP Notice: A feed could not be found at http://wordpress.org/plugins/rss/browse/popular/. A feed with an invalid mime type may fall victim to this error, or SimplePie was unable to auto-discover it.. Use force_feed() if you are certain this URL is a real feed. in /var/www/localhost/htdocs/wordpress/wp-includes/class-simplepie.php on line 1555
[28-Feb-2019 09:46:31 UTC] PHP Fatal error: Uncaught Error: Call to undefined function simplexml_load_file() in /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php:825
Stack trace:
#0 /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php(72): WP_Installer->load_repositories_list()
#1 /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php(47): WP_Installer->__construct()
#2 /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/functions-core.php(3): WP_Installer::instance()
#3 /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/installer.php(15): WP_Installer()
#4 /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/loader.php(121): include_once('/var/ in /var/www/localhost/htdocs/wordpress/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-wp-installer.php on line 825

February 28, 2019 at 2:50 pm #3255951

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Please review the following Errata Documentation

=> https://wpml.org/errata/php-7-possible-issues-simplexml/

If you are not sure about this you can simply ask your hosting provider.
They can fix this in minutes.

Regards,

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