This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Andreas W. 5 months ago.

Assigned support staff: Andreas W..

Author Posts
May 21, 2019 at 8:53 pm

barbaraR-11

I am trying to: Install WPML on my new website. But nothing happens - just an empty pop-up window with the name update.php opens.

May 21, 2019 at 9:58 pm #3858945

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for contacting WPML Support.

I am sadly not able to login with the provided credentials. It tells me that the password is incorrect. Could you please verify and provide access again?

Kind regards
Andreas

May 21, 2019 at 10:13 pm
May 22, 2019 at 12:51 pm #3865733

barbaraR-11

Sorry .. I forgot the FTP server login

May 22, 2019 at 11:15 pm #3869711

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I am not sure why the issue occured but I was able to install an older version of WPML.

Now, please go to Plugins -> Add new -> Commercial and enter your site key which you can obtain at https://wpml.org/account/sites/ bz simplz registering your URL.

Afterwards proceed with the update for WPML and install the requiered additional plugins.

Let me know if you need any further assistance.

Kind regards
Andreas