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This topic contains 4 replies, has 3 voices.

Last updated by Beda 9 months, 3 weeks ago.

Assigned support staff: Beda.

Author Posts
February 13, 2019 at 9:42 am #3192924

tobiasL-11

last chat just broke up (Laura)

February 13, 2019 at 9:54 am #3192991

alexandreC-18

I have the same problem

February 13, 2019 at 12:36 pm #3193962

Beda
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Italian (Italiano )

hello @tobiasl-11 I am sorry the chat broke up.
I see no summary of the chat and assume it is lost, could you summarize shortly what you see?

I assume, there is a White page or some Error 500 on your website after updating WPML?
I assume, this happens when you update String Translation?

In any case, can you activate WP Debug, and tell us what error you see where, and after what action?
Then we can direct you to a fix or report this immediately to the Developers.

Thank you and I apologize again the hiccup with the chat you had with Laura in WPML Support.

@alexandrec-18 I replied to your other tickets where we can follow up the issue.
https://wpml.org/pt-br/forums/topic/the-backoffice-and-site-went-down-after-trying-to-update-the-string-translation/#post-3193924, https://wpml.org/pt-br/forums/topic/o-backoffice-e-o-site-foi-abaixo-depois-de-tentar-actualizar-o-string-translatio/#post-3193944

February 13, 2019 at 12:43 pm #3193977

tobiasL-11

I could get back on the chat with Laura and she then created a ticket for the problem: https://wpml.org/forums/topic/internal-server-error-website-break-down-compatibility-function-of-woocommerc-3/
So you can delete this thread.

February 13, 2019 at 1:10 pm #3194080

Beda
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Italian (Italiano )

I see - that's great.

Closed here.