Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 4 replies, has 3 voices.

Last updated by Beda 9 months, 3 weeks ago.

Assigned support staff: Beda.

Author Posts
February 13, 2019 at 9:42 am #3192924


last chat just broke up (Laura)

February 13, 2019 at 9:54 am #3192991


I have the same problem

February 13, 2019 at 12:36 pm #3193962


Languages: English (English ) Spanish (Español ) German (Deutsch ) Italian (Italiano )

hello @tobiasl-11 I am sorry the chat broke up.
I see no summary of the chat and assume it is lost, could you summarize shortly what you see?

I assume, there is a White page or some Error 500 on your website after updating WPML?
I assume, this happens when you update String Translation?

In any case, can you activate WP Debug, and tell us what error you see where, and after what action?
Then we can direct you to a fix or report this immediately to the Developers.

Thank you and I apologize again the hiccup with the chat you had with Laura in WPML Support.

@alexandrec-18 I replied to your other tickets where we can follow up the issue.,

February 13, 2019 at 12:43 pm #3193977


I could get back on the chat with Laura and she then created a ticket for the problem:
So you can delete this thread.

February 13, 2019 at 1:10 pm #3194080


Languages: English (English ) Spanish (Español ) German (Deutsch ) Italian (Italiano )

I see - that's great.

Closed here.