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This topic contains 5 replies, has 2 voices.

Last updated by Mihai Apetrei 2 weeks, 4 days ago.

Assigned support staff: Mihai Apetrei.

Author Posts
April 19, 2021 at 2:44 pm #8573655

richardd-47

Hi. I have connected my website on WPML console and created a key. When copy-pasting the key to the website I want to register (awardforce.com), the key is described as invalid. What to do?

April 19, 2021 at 4:16 pm #8574389

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

From what I can see, you created a key for "hidden link" but you should be using "hidden link" instead (please see the extra "S" in "http" and the extra "www").

Please remove the current WPML key from under your WPML.org account (https://wpml.org/account/sites) and generate a new one for the correct URL.

After that, the key should work when you try to add it in Plugins > Add new > Commercial > Register WPML.

Please let me know if this solved your issue or if you still need help.

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 20, 2021 at 7:05 am #8577781

richardd-47

Hi Mihai,

Thanks for your message. Unfortunately, after creating a new key with the correct URL it is still not considered as valid in WordPress.

Any other insight?

Thank you,
Clément

April 21, 2021 at 10:25 am #8589441

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi Clément.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

April 28, 2021 at 12:31 pm #8644459

richardd-47

Hi Mihai,

Thanks for your message. I have other priorities for now, but I'll get back to you when the time is right.

Thank you,
Clément

April 28, 2021 at 12:33 pm #8644473

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Sure, Clément.

We will keep in touch.

Mihai