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Last updated by Carlos Rojas 2 months, 4 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 19, 2019 at 11:27 am #4246053

tarangP

Hello Support,

Recently we have faced an issue in many of our multi-language websites after upgrading to the latest WP version 5.2.2, PHP 7.x.x, WPML 4.2.7.1

Issue :

- When creating fresh new language it throws the internal server (500) error in the front.
- Adding or removing the menu affects the other menu. Sometimes, it gets mixed up with the other language menus.
- When Adding the new menu for the new fresh language, it removes the static link from that menu.
- When Rearranging the menu in one language breaks the other language menu.
- Image link breaks using with CFS(Custom Field Suite) plugin.
- Removes the span tag from the content while switching from text to visual mode

Can you help us out for the above issues faced?

Thanks,

July 19, 2019 at 4:39 pm #4247519

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I suspect that this issues might be caused by an interaction issue between WPML and a third party functionality. I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Activate the debug mode by following the steps described in this link: https://codex.wordpress.org/Debugging_in_WordPress
- Update all outdated plugins and themes.
- Flush any cache memory that might exists.
- Deactivate all the plugins that are not related to WPML.
- Go to WPML -> Support -> Troubleshooting link -> Apply the steps pointed out in the attached image.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos