Issue in WPML I can't enable automatic Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to enable automatic translation in WPML on your development site.
Solution:
We found that your user account was missing a value for "Display name", and it should always have a first name and last name filled in. After updating these details, the issue with enabling automatic translation was resolved. Please run a test now to confirm that the problem is fixed.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

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Tagged: ATE

This topic contains 19 replies, has 1 voice.

Last updated by Andreas W. 2 months, 1 week ago.

Assisted by: Andreas W..

Author	Posts
May 28, 2025 at 3:22 pm #17084385
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	You said: "Still same I deleted the site key and registered it again but the same is showing" Did you make sure to delete the site URL at https://wpml.org/account/websites/ and then enter it again, to create a new site key? Please confirm. If this does not solve the issue I will be escalating to second-tier support.
May 29, 2025 at 5:22 am #17085980
innovexA	Yes confirmed I delete and register it again with new sitekey but still same thing are showing please do it fast project is delayed because of only this issue please do asap
May 29, 2025 at 6:49 am #17086176
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Your user account was missing a value for "Display name". Also, it should always have a first name and last name. It seems this solved the issue. Please run a test now.
June 2, 2025 at 5:23 am #17096289
innovexA	Nice only this was the issue.
June 3, 2025 at 4:27 pm #17103457
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your confirmation!