Issue removing translated pages to use Thrive Themes

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This topic contains 4 replies, has 2 voices.

Last updated by Andreas W. 3 months, 2 weeks ago.

Assigned support staff: Andreas W..

Author	Posts
June 8, 2022 at 9:09 pm #11418291
nicteC	I recently spoke to Lauren about being able to translate using Thrive Themes and WPML. She sent me helpful links to where I can manually translate the pages without losing the design from Thrive Themes. However, when I first started the process, I had already selected the automatic translation so it created the sub-pages for me. So now I can't edit as it's intended. I was able to cancel some of the page translations, however, there are some that I can't undo and it won't let me follow the correct instructions for using it with Thrive Themes. I'm uploading the images of what I'm seeing. I can't cancel these. I did try to move one page to the trash to see if it would work, but it didn't do anything. I didn't empty the trash. Thank you in advance!
June 8, 2022 at 9:13 pm #11418341
nicteC	I was also trying to use the chat to talk to support but now I can't seem to find it?
June 9, 2022 at 7:00 am #11420555
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Please cancel these jobs at WPML > Translation Management > Jobs by clicking on the red "x" on the right side. After that, you should also make sure that the WPML Translation Editor is disabled on your original pages. You will find the setting inside the right sidebar of the WordPress Editor for any original content. When switching off the Translation Editor a dialog will allow to switch it off for the current content, all contents of the same type, or all site content. For more details about manual translation with WPML please read this: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Best regards Andreas
June 9, 2022 at 8:39 pm #11428019
nicteC	Hello Andreas. Unfortunately, I can't see any red x on the right side. It doesn't seem so user-friendly trying to cancel this. I couldn't find a help video or anything to guide me through this. Here is a video that shows what I'm seeing: hidden link
June 10, 2022 at 1:36 am #11428755
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I see, in your website is missing the "Jobs" tab inside Translation Management. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Please make a backup of site files and database before providing us access. If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link The steps are also shown in this video: hidden link Best regards Andreas

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