[Escalated to 2nd Tier] Issue with Advanced Translation Editor

Hi,

Thank you for contacting WPML support.

I see you have these languages : hidden link
So you have Spanish in your site.
if you click any language pair, then it is translating to Spanish?
Does this happen all the posts or in a specific post?

Let me know.

Regards,
Riffaz.

Hi,

Thank you for the details.

I could not sync the translators and managers as well: hidden link
This is because your site ID:global and site ID:ATE are not same: hidden link
To fix this, we have to replace the siteID:ATE value with siteID:global value.
I did that for you but still no luck.
I have to check this with our second tier now.

And, I created a test post in French hidden link
Tried to translate it to Japanese and it goes to Japanese translation: hidden link but it is in classic translation editor.
As you have selected ATE for new contents hidden link it should be opened in in ATE but it is not.

Then how did you manage to get this? https://wpml.org/wp-content/uploads/2019/11/4960285-Capture_d_e_cran_2019_11_17_a_14.34.20.png

Are you able to open the ATE when you try to translate new contents?
If yes, how?
The screenshots you provided in the initial question of this ticket : Are they old content which you created before activating ATE?

Let me know please.

Regards,

Hi,

Before going further we have to fix this first: hidden link

If We create a template of the page and delete the existing page, would it be possible activating ATE before to create new translations ?
Is that a possible solution ?
- not really. issue is related to your UUID of the ATE as well.

So, could you confirm please?
1. new pages translations are NOT using the ATE
2. old contents as well are NOT using the ATE

Based on this, I will update it to ATE department.
So they will have a look at this issue.

Regards,

Hi,

Sorry, I did not ask you select the second option.
Actually I asked to confirm the issues are :

1. new pages translations are NOT using the ATE
2. old contents as well are NOT using the ATE

I logged in to your site and changed back to ATE. 🙂

I discussed with the team.
please do the followings and check the issue.
If you still see the issue our second tier will check this.

1. disable all the plugins except WPML
2. go to WPML > Support > Troubleshooting and click on all the buttons there except "reset"

Then check the issue.

Let me know the results, please.

Regards,

Hi,

All of them except this: hidden link

Regards,