Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 4.33 hours from now. Thank you for your understanding.

This topic contains 5 replies, has 2 voices.

Last updated by Diego Pereira 7 months ago.

Assigned support staff: Diego Pereira.

Author Posts
April 15, 2019 at 10:04 am

christian-n.K

I am trying to:

Hello!

I have issues regarding custom fonts on translated sites. I am using the Astra Pro theme on the website instax.dk and instax.no with a custom font Brandon Regular. The font works perfect on the main site (instax.dk) however, it does not show the correct font in the header (menus) or in the footer of the translated page (instax.no)

I have attached screenshots showing the error

April 15, 2019 at 7:57 pm #3616259

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello @christian-n.K, welcome to the WPML support Forum!

I think it's related to the different domains per language. If the source domain of the font is different of the domain of the page, it may not work.

Could you send us more information on how you adding the custom font to your website? it's through a theme option, plugin or custom code? if possible, please send us some screenshots.

All the best,
Diego

April 22, 2019 at 8:59 am #3654675

christian-n.K

Hello Diego,

Apologise for the late answer.

I am using a "Custom Font" feature through the Astra Pro Theme.

April 23, 2019 at 12:50 pm #3663993

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thank you. It seems that the SRC attribute of the font is missing on the translation (see screenshot).

On your screenshot, I see that you added the font with "Dansk" selected on the language switcher at the top admin bar. Could you please select "All Languages" on the language switcher then try to upload again?

If the issue persist after that, please send a message to the Astra support to check, sometimes they already have a fix for this issue. If not, please let us know and we will further debug.

Kind regards,
Diego

April 24, 2019 at 8:11 am #3670165

christian-n.K

Hi Diego,

It does not appear that I can upload for all languages, please see attached screenshot.

I reached out to Astra as well and they believe its WPML thats causing it.

As the Brandon Font should be the only font in use on the site, is there other ways to add them besides using a plugin which may or may not cause problems?

Best regards,
Mads

April 25, 2019 at 11:17 am #3681637

Diego Pereira
Supporter

Languages: English (English ) Spanish (Español ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

yes, It's possible to add the font manually. Please check this page: hidden link (See "Adding Custom Fonts in WordPress Using CSS3 @font-face" section).

Please let me know if it works for you or if you need more help.

Kind regards,
Diego