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This topic contains 4 replies, has 2 voices.

Last updated by cameronM-6 2 months, 2 weeks ago.

Assigned support staff: Mateus Getulio.

Author Posts
November 20, 2020 at 12:11 pm #7492971

cameronM-6

Hi, There

I am doing translations for Gravity forms for English to simplified Chiense. I have issue with gravity form translations which is coming out as broken. Please see attached images for more clarity.

Other translations for different pages for same language coming perfectly just having issue with gravity form translations. Any help on this really appericiated.

I will wait for your reply!
Thanks in Advance.

November 22, 2020 at 8:34 pm #7503673

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

November 25, 2020 at 7:44 am #7522355

cameronM-6

Hi, Mateus Getulio

Any update for issue ?
Let me know if you need more details from our side.

I will wait for your reply.
Thanks in advance!

November 25, 2020 at 4:44 pm #7527629

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Please check my last response, you will need to unfold it since I set this reply as private for containing your website's URL on it.

It's a response sent on the 23rd.

Thank you.

December 9, 2020 at 10:41 pm #7629803

cameronM-6

Mateus, Thanks for the response. r u suggesting the issue is with DB collation of the wordpress site? if yes, then the rest of the page should have had problem translating as well right?