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This topic contains 2 replies, has 2 voices.

Last updated by Ricardo Alday 1 year, 5 months ago.

Assigned support staff: Ricardo Alday.

Author Posts
May 9, 2018 at 4:58 pm #2058442

davidR-88

Hi There,

Now the language block is working fine on English website but not on french.

For eg the language block on english shows the correct links respectively

1
2
en : hidden link
fr : hidden link
But when i go to the French site the Language block show incorrect link for English.

1
2
en : hidden link
fr : hidden link
So, you see here for english link also it is showing the french Base url.

May 10, 2018 at 4:20 pm #2076882

Ricardo Alday

Hi,

Thanks for contacting support. The links you posted all ask for a username and password.
I have enable some private fields below so you can enter the login information.
In the FTP details fields just enter "N/A".

Thanks,
Ricardo

May 14, 2018 at 7:55 pm #2126575

Ricardo Alday

Thanks, Were the menu synchronized automatically or did you manually translate the menu? -0 https://wpml.org/documentation/getting-started-guide/translating-menus/

If the problem persists, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.

If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

Thanks
Ricardo

The topic ‘[Closed] Issue with Language Switcher on french site only’ is closed to new replies.