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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to import products in two languages (EN and DE) using the built-in importer. Initially, both language versions display correctly. However, after updating the EN product, the DE product attributes like size and color are no longer displayed in the webshop.
Solution:
We have identified that this behavior is expected due to the limitations in WPML's handling of attribute translations. In WPML, attribute names themselves cannot be translated, only their labels can be. These labels are what you see on the frontend, provided by the theme. Unfortunately, the attribute names included in the export CSV file are not translatable. If you're experiencing this issue, we recommend checking the known issues page and verifying that you have the latest versions of themes and plugins installed.

If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 55 replies, has 0 voices.

Last updated by Marcel 4 months ago.

Assisted by: Marcel.

Author Posts
August 12, 2025 at 10:33 pm #17315148

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The second-tier support decided not to fix this issue and explained that this behavior is expected.

The attribute name cannot be translated, only the attribute labels. (The labels are used on the front end by the theme, but what is included in the export CSV file is the attribute name, which is sadly not translatable.

August 17, 2025 at 8:58 am #17325285

alirezaS-3
Site owner

Based on your feedback we have decided to cancel the use of WPML.

August 18, 2025 at 5:50 am #17326098

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

thank you for your feedback. I understand your decision to stop using WPML and regret that the current functionality did not meet your needs. Your input has been noted and will be shared with our product team. Wishing you all the best with your project.

Best Regards,
Marcel