This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by Andreas W. 1 month, 3 weeks ago.

Assigned support staff: Andreas W..

Author Posts
August 29, 2019 at 9:34 pm #4483603

matthewC-29

I am trying to: fix an issue at product level. for some reason the inventory volume (stock qty at product level) is being translated too. So for example, in the canada product it is showing the UK stock volume.

Link to a page where the issue can be seen: hidden link
(This is showing the UK stock volume meaning clients in Canada can place orders)

I expected to see: The stock volume at the product level. this product is currently out of stock and should show out of stock.

Instead, I got: The wrong stock number.

This is urgent.

August 29, 2019 at 9:57 pm #4483655

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Kind regards,
Andreas

August 29, 2019 at 10:02 pm #4483659

matthewC-29

I need an email address to add a user to WP

August 29, 2019 at 10:04 pm #4483663

matthewC-29

"You will find the needed fields for this below the comment area when you log in to leave your next reply."

August 29, 2019 at 10:05 pm #4483665

matthewC-29

Are you there????

August 29, 2019 at 10:09 pm #4483669

matthewC-29

OK - this obviously isn't working... Where are the details for me to add you as a user? How frustrating..... (it's not even obvious whether this chat is working)

August 29, 2019 at 10:27 pm #4483701

matthewC-29

Shocking...

August 29, 2019 at 10:48 pm #4483737

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I closed the chat and opened a support ticket on our forum.

My email address is: andreas.w@onthegosystems.com

Kind regards
Andreas

August 29, 2019 at 10:49 pm #4483739

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Please provide the access credentials in private reply to this message.

The topic ‘[Closed] Issue with stock inventory translating at product level’ is closed to new replies.