This is the technical support forum for WPML - the multilingual WordPress plugin.
|July 17, 2019 at 8:44 am #4227583|
I am trying to: translate the text of Screets chat plugin
Link to a page where the issue can be seen:
I expected to see: complete text translation
Instead, I got: Few text aren't translated
|July 17, 2019 at 2:50 pm #4231405|
Languages: English (English )
Timezone: Europe/Bucharest (GMT+03:00)
Hi and thank you for contacting WPML Support!
I will be happy to help you with this.
a. Can you please let me know where I can see the issue happening and what are the strings that you are referring to, that are not translating? If you have a link and some screenshots to point me to the strings you are referring to, that would help a lot.
b. Can you please let me know if you used the steps below:
1. Can you please let me know if you tried to go to WPML > String Translation and search for any of the words in those sentences?
Here is some very helpful documentation on how to use the String Translation plugin:
If it's not there, it could help if you scan the plugin/theme that's generating the strings and then go back to WPML > String Translation and see if the strings show up:
2. If you can't find it inside the WPML > String Translation, it might be added as admin text.
This should be the normal process to translate admin texts:
If you still can't find it, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
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We have strict policies regarding privacy and access to your information. Please see:
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
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In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
I will be waiting for your response.