Issue with translated content

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Supporter timezone: Europe/Rome (GMT+02:00)

This topic contains 13 replies, has 3 voices.

Last updated by Laura 2 months, 2 weeks ago.

Assisted by: Laura.

Author	Posts
January 25, 2024 at 3:59 pm #15227258
arzoN-2	Tell us what you are trying to do? Trying to get a good translation of my site ailoveshr.com to German. Is there any documentation that you are following? There is word doc I have created yes. Is there a similar example that we can see? No What is the link to your site? ailoveshr.com
January 25, 2024 at 6:39 pm #15227829
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, If possible, please provide us with some additional information on the issue you are experiencing with the translation. This will help our team better understand. Feel free to share an example or direct link where the translation is located and how it should be displayed.
January 26, 2024 at 12:45 pm #15230144
arzoN-2	The issue is that this is completely wrong german translation - it is verbatim not common sense. See image. For a short period of time it was showing a more correct Translation (e.g. in the nav bar in german it showed Startseite instead of Heim, but now its gone back to Heim which is wrong).
January 26, 2024 at 12:57 pm #15230233
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, can you please provide us with your debug information? https://wpml.org/faq/provide-debug-information-faster-support/ Did you change automatic translation engine?
January 26, 2024 at 1:00 pm #15230241
arzoN-2	BTW it seems to be as if the language toggle in the footer leads to a different translation than the top right toggle. And then when I switch to English it still shows german. Very odd
January 26, 2024 at 2:01 pm #15230473
arzoN-2	What specifically is debug info? Yes, automatic translation is on.
January 26, 2024 at 3:19 pm #15231011
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	I sent you a link to provide debug information https://wpml.org/faq/provide-debug-information-faster-support/ I know you're using automatic translation, I asked if you changed the engine, for example from DeepL to Google.
January 27, 2024 at 11:55 am #15232567
arzoN-2	Here you go. I did not make any switch from Deepl to Google
January 29, 2024 at 3:15 pm #15239332
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	That's pretty strange. I see 2 jobs for the homepage ailoveshr.com. In the first one, "Home" was translated as "Home", in the second one "Home" was translated as "Startseite" as expected. I would ask you to increase your WP Memory Limit (https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit) and resend the home page to translation. If after doing that you still have the issue, please provide me with your site's credentials so I can better check.
January 30, 2024 at 2:48 pm #15244652
arzoN-2	I can tell you how the 2 jobs appear maybe - so on the website, there is a toggle on the top of the site and 1 on the bottom in the footer. The one in the footer gives the better translation. How do I solve this?
January 30, 2024 at 2:55 pm #15244716
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	It might be a cache issue then. What if you remove the menu switcher and add it again?
January 30, 2024 at 4:17 pm #15245586
arzoN-2	How do I do that? Also, is string translation supposed to be active? See screenshot
January 30, 2024 at 5:16 pm #15245823
arzoN-2	It is not a cache problem. Would it help if you got the debug info again? The issue is really because there are two toggles on the site. Could we pehaps arrange a call? After all I may need to do manual translation anyway. Did I have to pay 99 for that? Or could I downgrade if I do it manually?
January 30, 2024 at 5:36 pm #15245912
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	In WPML > Languages > Language switchers https://wpml.org/documentation/getting-started-guide/language-setup/#language-switcher Yes, String Translation must be enabled or you can't translate Elementor content.

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