Can you please make sure I have full admin access? I need to check WPML -> Settings to see if there is a custom field setting for this video upload, as well as the list of plugins to see which versions are active. I don't see WPML in the dashboard menu at all. Let me know once this is updated and I can further troubleshoot. Thanks!
I've lost the access to the site. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
I reviewed your site and the woodmart_wc_video_gallery field was set to copy. If you want to show different galleries per language, this should be set to translate, which I have now changed. I then updated the original and translated pages. Please tell me the name of the video file in each language so that I can double check the media translation and reupload the video now that the field is correctly set to translate.
