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Supporter timezone: Europe/Madrid (GMT+02:00)

This topic contains 3 replies, has 0 voices.

Last updated by Carlos Rojas 4 days, 7 hours ago.

Assisted by: Carlos Rojas.

Author Posts
May 5, 2026 at 11:15 pm #18015331

thomasN-36

I am writing you regarding this topic:

https://wpml.org/forums/topic/issue-with-translation-on-a-website/#post-17977192

Unfortunately after doing what you suggested (php memory limit was only increased to 384mb which is what the host allowed us), I still get the very same error on the website.

So, should I send you login data here, or?

May 6, 2026 at 8:34 am #18016321

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

In this case, I kindly ask you to follow these steps and let me know the results:
- Edit one of the pages in the original language
- Make a small change in the content
- Save the changes and update the translation

Can you tell me if the issue persists?

Looking forward to your message.
Regards,
Carlos

May 9, 2026 at 8:27 pm #18024654

thomasN-36

Hi, yes, now the editor opens, this fixed it, however there are more problems that are still not resolved:

- If you go to translate the page, it shows English to English and not German to English, even though German is selected as the main language.
- If you go on Translations, choose a translation job and click "Take and Translate" the page just reloads and nothing happens.
- I thought this is because I am not a translator, however when I go to add myself as a translator, the system does not recognize me as an option to be a translator (I am not to be found in the user db there).

Any idea what might be the issue?

Screenshot 2026-05-09 at 22.20.01.png
May 11, 2026 at 8:20 am #18026127

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for your message.

1.- With the screenshot you shared, I don't have enough context to provide an answer. Could you create a video using Loom or Kommodo describing the steps to reproduce the issue and share the link in your next message?

2.- Please resend the content for translation in WPML -> Translation Dashboard so it creates a new translation job. This will make sure the current translation job is not corrupted.

3.- If you are an administrator user, then you won't appear in the translators tab because your user will be added as a translation manager automatically.