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[Closed] Issue with translation on a website

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Supporter timezone: Asia/Yerevan (GMT+04:00)

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Last updated by Christopher Amirian 2 months, 4 weeks ago.

Assisted by: Christopher Amirian.

Author Posts
April 17, 2026 at 3:30 pm #17977192

thomasN-36

I have the WooCommerce part built with the Crocoblocks Jet Woo Builder. However I can't translate those pages anymore, I get an error when I try to do so (attached). If I go to the translation queue, when I click "Take and Translate" or Translate, it simply reloads the page, no translation management is loaded.
April 19, 2026 at 10:59 am #17978667

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello and welcome to WPML support.

Would you please follow the steps below?

The minimum requirement is 128M but I suggest that you increase it to 512M: https://wpml.org/home/minimum-requirements/

You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '512M');
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

After that, please do as follows:

- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister WPML" link. (Your translations will be safe)
- Click the "Register WPML" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Screenshot:

hidden link

For more information:

https://wpml.org/faq/install-wpml/#register

See if it fixes the issue, if not, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Thanks.

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