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This topic contains 4 replies, has 2 voices.

Last updated by hlaingM 5 months, 4 weeks ago.

Assigned support staff: Riffaz.

Author Posts
January 9, 2020 at 2:53 am #5257789

hlaingM

Hi,

I am trying to: use WPML in staging environment. E.g. hidden link

(1) having issue with updating WPML at the staging site. When I clicked "update", I got the message "Update Failed: undefined". What seems to be an issue? I am attaching debug info.

(2)My main domain is registered with WPML. How can use WPML at the staging site?

Thanks.

January 9, 2020 at 6:11 am #5258727

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

1)
Please try these steps:

- Go to Dashboard -> Updates
- Press the "Check Again" button
- Update the plugins
You may need to repeat these steps a few times to solve the issue.

Check also the steps on this ticket:

https://wpml.org/forums/topic/error-when-trying-to-update/
Please let me know if this solves the issue or if you need further details.

2)
If you want to update a site, you have to register that site with a valid key.
I see you registered two sites with valid keys (screenshot attached)
Is your test site one of them?

Or simply you can download the plugins from https://wpml.org/account/downloads/ and update it your site.

Let me know how it goes.

Regards,
Riffaz.

January 9, 2020 at 11:29 am #5261083

hlaingM

Hi,

Thank you for your reply. None of these registered emails is my testing/staging site. Do I need to register the following testing/staging environment if hidden link is already registered? [Please do not write down my site name in public forum for privacy issue. Thanks]

hidden link

January 9, 2020 at 12:31 pm #5261575

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

yes, you have to register your staging site here: https://wpml.org/account/sites/
you can delete the key after the update if you do not want to use and unregister in Plugins > Add New > commercial tab

Let me know how it goes.

Regards,

January 10, 2020 at 7:01 pm #5270971

hlaingM

My issue is resolved now. Thank you!