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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 month, 1 week ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 16, 2022 at 9:45 am #11228009

svetlana-lL

Tell us what you are trying to do?
use WPML for woocommerce.

Is there any documentation that you are following?
yes
Is there a similar example that we can see?
I get a white screen when clicking on the woocommerce multilanguage wizard set up
What is the link to your site?
hidden link

May 17, 2022 at 7:37 pm #11241339

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

This sounds to me like a possible compatibility issue.

Can you please try this:

- create a full website backup
- disable all plugins except WPML and its add-ons (also leave WooCommerce active, too)
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:

- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now

If you have the chance, it would be best to do this in a staging (testing) environment.

Please let me know how that goes and if following any of these steps solved your issue or brought any change.

I will be waiting for your response.

Kind regards,
Mihai Apetrei