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This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 8 months, 3 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
January 18, 2019 at 12:35 pm

julienC-21

When updating links related to Yootheme on our pages, the french version website has a bug with media, not showing them properly.

January 18, 2019 at 1:29 pm #3106061

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

1.- I'm truly sorry but I don't understand the issue 🙁

Can you please elaborate a little more so I can better understand?

2.- Please provide the debug information of the site. In this link you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/
Kind regards,
Carlos

January 18, 2019 at 2:44 pm #3106424

julienC-21

Debug info not working when pasting here.

When adding or modifying a link in WordPress the images files are disappearing on the changed page.
It could be linked with the medias or WPML. Not sure!

Thank you!

January 18, 2019 at 4:05 pm #3106752

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

Could you describe the steps to reproduce the issue?

Regards,
Carlos

January 21, 2019 at 10:43 am #3111907

julienC-21

Hi,

Thank you for your reply.
When we are changing or adding links to images or files, the pictures are breaking down. As if they were never uploaded to the server.
Would you know what causes this?

January 21, 2019 at 10:47 am #3111926

julienC-21

Pictures below

January 21, 2019 at 6:04 pm #3113655

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very muchf for your messages.

Could you provide the steps to reproduce the issue?

Also, could you please provide an URL where the issue is happening?

Regards,
Carlos