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Tagged: Compatibility
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This topic contains 30 replies, has 3 voices.
Last updated by Alejandro 10 months ago.
Assigned support staff: Yvette.
Author | Posts |
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October 8, 2019 at 8:52 pm #4718063 | |
John |
Hey Raja, hope you're fine and nice to see you again here: 1. In the first video you will see the mini cart issue when changing languages, it will fall to default one. (I'm on RO and will go back to ENG on checkout and cart page on mini cart ) Thanks and I hope you will manage to help me with this. |
October 8, 2019 at 10:58 pm #4718315 | |
John |
Moreover, i observe double slash on my media. hidden link |
October 9, 2019 at 2:50 pm #4723829 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Hello I´ll be helping you with this, I hope you don´t mind. While many themes state they are compatible with WPML the only ones we have fully tested are found on this list which, unfortunately, does not include the active theme you are using: For new themes like yours, we ask your collaboration to replicate the problem on a sandbox site which has been pre-configured with Woocommerce /WPML/WCML and some sample products. Please upload your theme and create a sample case that illustrates the issues you are describing. Once you have done this, please write back with instructions on how to replicate the issue. I can then investigate it and send it up to our compatiibility team if needed. Thanks in advance! |
October 9, 2019 at 6:20 pm #4725127 | |
John |
Hello, |
October 9, 2019 at 6:36 pm #4725151 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
OK Here you go.... |
October 11, 2019 at 8:18 am #4736361 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Hello You´ve included several issues in the same ticket. For now, we will address the CART issues of your theme and then we´ll separate out the other Media and PHP warnings into new tickets. 1. Cart Ajax I then also, temporarily, activated the Storefront theme, and the problem is not reproducible. This suggests that the problem is with the theme. 2. Cart deletion Problem: item is not deleted from cart immediately Steps to reproduce: Note: This also happens with URL format " a language per directory". 3. Conclusion: We return to our protocol of loading up your PUCA theme into the prepped sandbox site so that I can send this to our comaptibility team for resolution: I will not be able to send then a copy of your staging site unfortunately. |
October 14, 2019 at 12:47 am #4746017 | |
John |
Hey again, I have uploaded the theme on your sandbox. |
October 14, 2019 at 6:50 am #4747381 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Hello I´m not able to replicate the problem on the sandbox site - are you? |
October 14, 2019 at 12:47 pm #4750113 | |
John |
Hello again, Waiting for your answer. All the best! |
October 14, 2019 at 2:26 pm #4751049 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Well - the purpose of the sandbox site was precisely to isolate the different areas of the problem. In this case, the fact that a fresh install with your theme did not demonstrate the issue meant that we could eliminate the suspicion of your theme. What we **would** have then done was to ask you to deactivate your plugins ON YOUR SITE to determine if the problem also disappeared on your site. The key is/was to go step by step until we could isolate the problem using the sandbox as a control. Since our "baseline" case (which was the sandbox site that was not a replica of your installation) no longer exists I guess we cannot really do this anymore. Having you move your site to the sandbox server at least proves that your double slash problem is server related. Do you agree? With regards to the AJAX, I would ask you to now do the exercise of deactivating all the non-WPML plugins and seeing if you can still replicate the issue. Although I think we might have alrady done this on your staging site (?). If it proves to be futile, I´ll create a nother sandbox site and we´ll start again from scratch. |
October 14, 2019 at 2:55 pm #4751281 | |
John |
Hello again, |
October 14, 2019 at 3:18 pm #4751359 | |
John |
Update: |
October 15, 2019 at 11:24 am #4756579 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Hmmm - I think it is going to be easier to get back to a baseline since all the WCML configuraiton is gone and you have a lot of sample data to now configure. So here is a new sandbox site. Please upload your theme again and let me know when I can continue troubleshooting. |
October 15, 2019 at 11:27 am #4756613 | |
John |
Hey again, |
October 15, 2019 at 12:29 pm #4757183 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: America/Los_Angeles (GMT-08:00) |
Is your staging site still available? I´m not able to reach it. I´ll need to determine what config is causing this behaviour. |