Issues with translation jobs not sent to ICanLocalize

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Tagged: Translation Service

This topic contains 7 replies, has 0 voices.

Last updated by Ahmed Mamdouh 1 month, 2 weeks ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
June 24, 2025 at 7:16 am
christophW-4	Background of the issue: I have some open translation jobs under Translation Jobs with the status 'in progress' that were never sent to ICanLocalize. I want to delete or cancel these jobs. Symptoms: When I click on Get translation, I receive the message: 'This action does not apply to any of the selected translation jobs.' Questions: How can I remove translation jobs that are stuck in the queue?
June 24, 2025 at 7:37 am
June 24, 2025 at 7:39 am #17163295
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I have escalated this case to our proxy team that will check and advise further. I will update when I have some news. Regards, Drazen
June 24, 2025 at 8:31 am #17163601
christophW-4	Hi i just got informed by icanlocalize as follows: Hello Paul, I've checked you project and see that all the jobs are completed, including "Imprint": https://www.icanlocalize.com/websites/79226/cms_requests/report Could you please try to click the "Check status and get translations" button on WPML -> Translation Management -> Translation Dashboard? If that doesn't work, it's also worth a try to resend the page for translation. We should complete them automatically and resend them back. If those workarounds don't solve the issue, we will help you import the translations manually. Please provide a WordPress admin account in the fields below, and confirm you have a complete backup of website and database. Kind regards, Irina But still - lots of translations seams to be in progress (in wpml on site) but nocht viewable in icanlocalize account
June 24, 2025 at 8:41 am #17163631
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for getting back. I would advise sharing those project with Irina so she can check. I will also contact her and update her that you have also ticket on our side. Regards, Drazen
June 24, 2025 at 11:46 am #17164678
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, We found the jobs stuck, we unstuck the jobs, and now you can see the jobs in Icanlocalize, here is the link to the jobs in Icanlocalize (https://www.icanlocalize.com/websites/79226/cms_requests?utf8=%E2%9C%93&page=1&status=-1&to_language_id=-1&review_status=-1&completion_date=-1&title=imp&id=&set_args=1&commit=Apply) You can follow Irina's suggestion for completed jobs. Regards, Drazen
June 25, 2025 at 12:04 pm #17169073
christophW-4	Hi Still not working therer are lots of jobs not cancable hidden link
June 25, 2025 at 12:12 pm #17169103
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, as said jobs can not be canceled from WPML side, they need to be canceled from Icanlocalize or completed, and then retrieve new status with "Check status and get translations" as Irina explained in the email. Since you are in communication via email, with Irina you can get back to her like that to cancel or complete the jobs, and I will make sure to ping her also from our side to get back to you on this. Regards, Drazen
June 25, 2025 at 3:21 pm #17170200
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, This is Ahmed Mamdouh from the translation proxy team, and I'll help you with this issue. First, I would like to express my sincere apology for the frustration caused by this issue. I investigated the issue deeply and I found that the best and the fastest solution for this situation is to re-send those jobs again to local translator from WPML, and the new jobs will overwrite the old ones, and you will be able to cancel them from the translation jobs tab. Let me know if you need further explanation about this, Best regards, Ahmed Mamdouh.