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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to translate the entire page on your site using WPML but find that it does not translate the main menu and footer, you might need to apply some manual settings.
Solution:
1. For the menu, you need to manually create them in the second language:
- Go to Appearance → Menus.
- Click the language link you want to create a menu for.
- Name your new menu and click Create Menu.
- Finally, add menu items and save.
For more details, visit Translating Menus.
2. For the footer, depending on whether it was created via Elementor templates or WordPress widgets, follow the respective guide:
- Elementor and WPML
- Translating Widgets
3. If you need to translate specific strings such as text in the header or footer, use the WPML > String Translation. Search for the text, translate it, and for texts not appearing, use the Admin Texts Translation link under Utilities.
4. Create a widget for each language and set it to show only for that language. For more information, visit Translating Widgets.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 17 replies, has 0 voices.

Last updated by Dražen 1 month ago.

Assisted by: Dražen.

Author Posts
May 8, 2025 at 6:45 pm #17013432

damianM-14

Background of the issue:
I want to translate the whole page on my site hidden link. I have enabled automatic translation of the entire page using WPML.

Symptoms:
It does not translate the main menu and footer.

Questions:

May 9, 2025 at 6:22 am #17014594

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

some parts of website still require manual intervention and translation, please check next:

1) For menu, you need to create them in 2nd language:

Go to Appearance → Menus.
Click the language link you want to create a menu for.
Name your new menu and click Create Menu.
Finally, add menu items and save.

- https://wpml.org/documentation/getting-started-guide/translating-menus/#:~:text=different%20translation%20method.-,Translating%20Menus%20That%20Appear%20Different%20in%20Each%20Language,-If%20you%20want

2) For footer, I am not sure how did you created it, is it via Elementor templates or WordPress widgets. Either way please follow our guide and translate them:

- https://wpml.org/documentation/plugins-compatibility/elementor/
- https://wpml.org/documentation/getting-started-guide/translating-widgets/

Let me know how it goes and if that works.

Regards,
Drazen

May 9, 2025 at 6:54 am #17014698

damianM-14

The footer and header are from the Astra template and theme, I can only edit them via "customize" I can't edit them via Elementor

May 9, 2025 at 6:59 am #17014712

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Can you share what part you wish to translate? I see the menu is translated. Do you mean text in the header (tel. number) and footer or?

If so please go to WPML > String translation and try searching for these text and then translate. On the same page you can also Scroll to Utilities, expand the Not seeing strings you are looking for? section, and click on the Admin Texts Translation link.

Let me know how it goes.

Regards,
Drazen

May 9, 2025 at 8:21 am #17015133

damianM-14

It's exactly about the phone number, the "GET OFFER" button and the text from the footer. I found it and it looks translated but it doesn't show up on the page

May 9, 2025 at 9:52 am #17015687

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

May 9, 2025 at 11:03 am #17016066

damianM-14

I need your email address, I will send you temporary access via the plugin: "Temporary Login"

May 9, 2025 at 11:08 am #17016082

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Please share a regular admin user as I need to be able to check user settings also and can not do that with a temporary login. You can use your own and later change the password, or create a new admin user and use one of your email addresses for security reasons.

Regards,
Drazen

May 9, 2025 at 11:16 am #17016168

damianM-14

hidden link

May 9, 2025 at 11:29 am #17016204

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

I am trying to log in with shared credentials to your website, but it returns that the password is not correct for that user.

Please recheck.

Regards,
Drazen

May 9, 2025 at 11:33 am #17016255

damianM-14

Wp-admin The data is correct, I have FTP on the Hostido.pl website, the password and login are given in the message above, I'm sending you a link to the files hidden link

May 9, 2025 at 11:37 am #17016260

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks, I do not need the FTP right now.

I tried again, but it seems the wp-admin data shared is not correct.

Sharing video for your convenience:

hidden link

Regards,
Drazen

May 9, 2025 at 11:38 am #17016265

damianM-14

Ah sorry wrong site, hidden link

May 9, 2025 at 11:43 am #17016274

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

I have checked and I can see the string is not translated, image attached.

I translated it to EN, and it works and shows up fine in front.

Please check and proceed the same for other strings added via theme options.

Regards,
Drazen

String Translation ‹ Simple Construct — WordPress.jpg
May 9, 2025 at 3:48 pm #17017280

damianM-14

It helped with the header, but the footer still doesn't change

Zrzut ekranu 2025-05-9 o 17.47.05.png