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This topic contains 3 replies, has 2 voices.

Last updated by Noman 2 months, 1 week ago.

Assigned support staff: Noman.

Author Posts
August 6, 2019 at 1:05 pm #4347679

danielK-15

We translated all pages in italian... suddenly all pages are gone. Can you help us?

August 6, 2019 at 2:10 pm #4348219

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please below steps and let me know how it goes?

=== Please backup your database and website ===

Please go to WPML >> Support >> Troubleshooting.

Look for 'Clean up' and click the following:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix post type assignment for translations

Please let me know if this resolves your issue or you need further assistance.

Thank you

August 8, 2019 at 1:45 pm #4363401

danielK-15

Did everthing like you said... still zero translations 🙁

August 8, 2019 at 4:39 pm #4364799

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

I noticed you are using an older version of WPML plugins on your site, please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins from there.

If still issue persists in updating plugins, please update manually every WPML plugin with the latest ones downloaded from your account page. To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugins and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

6. Please delete all sort of caches on your site / server cache (if any) / plugin cache (WP Rocket Cache) / CDN cache (if any), clear browser cache and see if this resolves your issue or not.

Thank you

The topic ‘[Closed] Italian Translations are gone completly’ is closed to new replies.