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This topic contains 8 replies, has 2 voices.

Last updated by Marine Larmier 2 years, 10 months ago.

Assigned support staff: Marine Larmier.

Author Posts
September 28, 2016 at 10:25 am #1103538

WGO

Bonjour,

J'ai un probléme de redirection lié apparament au plug in WPML.
Le lien orig.sword-performance.com redirige vers hidden link. Lors de la maise ne place d'un CDN j'ai une boucle infinie.
Configuration : hidden link - WP 4.6.1 - WPML Version 3.5.3 - langues EN /FR

September 28, 2016 at 2:10 pm #1103829

Marine Larmier
Supporter

Bonjour et bienvenue dans l'assistance WPML.

Si je comprends bien vous avez votre site:
orig.sword-performance.com qui redirige vers hidden link.

J'aurais quelques questions afin de pouvoir identifier efficacement la source du problème :
1. Est-ce que vous souhaitez garder cette redirection, ou est-ce un problème?
2. Qu'appelez-vous une boucle infinie quand vous activez votre DNS?
3. Pouvez-vous m'indiquer les étapes que vous suivez pour obtenir cette boucle infinie?

Aussi, pour pouvoir vous aider plus rapidement, j'ai activé l'information de debug pour ce ticket. Cela m'aidera à analyser plus en détail dans quel environnement vous travaillez.
Voici un lien qui pourrait vous être utile:
https://wpml.org/documentation/support/debugging-wpml/

Je vous remercie par avance pour vos informations,

Marine

September 28, 2016 at 2:22 pm #1103846

WGO

Bonsoir Marine,

voici mon retour

J'aurais quelques questions afin de pouvoir identifier efficacement la source du problème :
1. Est-ce que vous souhaitez garder cette redirection, ou est-ce un problème? C'est un probléme puisque cela provoque une boucle infinie empéchant l'affichage du site.
2. Qu'appelez-vous une boucle infinie quand vous activez votre DNS? voir réponse 1
3. Pouvez-vous m'indiquer les étapes que vous suivez pour obtenir cette boucle infinie? Mise en place du CDN l'url hidden link redirige vers hidden link qui renvoie vers hidden link

Autre souci / piste de résolution : si j'active l'option Different languages in directories ((hidden link - English, hidden link - French))
j'ai ce message qui s'affiche :

It looks like languages per directories will not function. Details

September 29, 2016 at 8:05 am #1104355

Marine Larmier
Supporter

Bonjour et merci pour votre retour.
J'ai besoin de comprendre votre environnement de travail, pourriez-vous me fournir vos informations de débug s'il vous plaît ?
Ceci me permettra d'identifier plus rapidement la source du problème, il semble y avoir un problème de configuration.
https://wpml.org/documentation/support/debugging-wpml/

Merci pour votre patience,
Marine

September 29, 2016 at 11:25 am #1104631

WGO

Bonjour,

Voici le sinformations de Debug :

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September 29, 2016 at 12:40 pm #1104727

Marine Larmier
Supporter

Je vous remercie d'avoir fournis vos information de débogages, tout semble normal.

Pourriez vous faire le test lorsque tous vos caches sont désactivés sur votre serveur? Peut-être utilisez-vous PHP OpCache ou Varnish cache?

Merci,

Marine

September 29, 2016 at 12:59 pm #1104755

WGO

Bonjour,

Je n'ai pas de cache activé.

Merci

September 29, 2016 at 1:12 pm #1104783

Marine Larmier
Supporter

D'accord.

Et donc vous me confirmez que cette 'boucle infinie' est présente seulement quand WPML est activé?

September 29, 2016 at 3:01 pm #1104933

Marine Larmier
Supporter

Merci pour votre réponse, afin de mieux cerner le problème, je vais avoir besoin d’un accès temporaire à votre site (wp-admin et FTP).
Idéalement sur un site de test où le problème a été si possible répliqué.
Vous trouverez sous la zone de commentaires, les champs nécessaires (quand vous êtes connecté) à remplir dans votre prochaine réponse. Les informations que vous allez saisir sont privées, ce qui signifie que seul vous et moi y auront accès.

Cela sera mieux pour identifier l'erreur de redirection. C'est d'accord? Voici quelques informations importantes:

*Important: Assurez-vous de créer une sauvegarde de la base de données ainsi comme de votre site avant de procéder.
Vous pouvez utiliser une extension comme le plugin Duplicator.
Consultez: http://wordpress.org/plugins/duplicator/

Sécurité au moment de fournir l’information de debug à l’assistance technique:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

J'attends votre accord et vos accès afin d'être plus efficace dans la résolution de ce problème.

Marine

The topic ‘[Closed] J'ai un probléme de redirection URL lié apparament au plug in WPML.’ is closed to new replies.