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This topic contains 21 replies, has 3 voices.

Last updated by Ahmed Ibrahim 5 months, 2 weeks ago.

Assigned support staff: Ahmed Ibrahim.

Author Posts
April 12, 2019 at 10:09 am #3597435

mattW-14

Not able to send jobs for translation as they get cancelled and asked to retry. Retried several times and the same thing happens each time. Tried with just 1 page and 1 language and setting a deadline much further into the future (as indicated here https://wpml.org/forums/topic/jobs-cancelled-before-being-sent-to-cloudwords/) but the job still gets cancelled.

Steps:
1. I go to Translation Management under WPML and then Translation Dashboard
2. I select the page “variable data printing” from the list (it’s almost at the end)
3. Then I select the following options and click on Add selected content to translation basket
4. I go to Translation basket and click on Send all items for translation.
5. All seems to go through
6. But, when I click on Continue to SDL Language Cloud, I receive the cancelled message after a while

The communication log all seems good - no errors reported there:
"et-ee","iso_code":"et"},{"value":"eu-es","iso_code":"eu"},{"value":"prs-af","iso_code":"fa-af"},{"value":"fi-fi","iso_code":"fi"},{"value":"fr-fr","iso_code":"fr"},{"value":"fr-fr","iso_code":"fr-fr"},{"value":"fr-be","iso_code":"fr-be"},{"value":"fr-ca","iso_code":"fr-ca"},{"value":"ga","iso_code":"ga"},{"value":"gl","iso_code":"gl"},{"value":"gu","iso_code":"gu"},{"value":"he-il","iso_code":"he"},{"value":"hi-in","iso_code":"hi"},{"value":"hr-hr","iso_code":"hr"},{"value":"ht","iso_code":"ht"},{"value":"hu-hu","iso_code":"hu"},{"value":"hy","iso_code":"hy"},{"value":"id-id","iso_code":"id"},{"value":"is-is","iso_code":"is"},{"value":"it-it","iso_code":"it"},{"value":"it-it","iso_code":"it-it"},{"value":"ja-jp","iso_code":"ja"},{"value":"ja-jp","iso_code":"ja-jp"},{"value":"ka","iso_code":"ka"},{"value":"kk","iso_code":"kk"},{"value":"km","iso_code":"km"},{"value":"kn","iso_code":"kn"},{"value":"ko-kr","iso_code":"ko"},{"value":"ko-kr","iso_code":"ko-kr"},{"value":"ky","iso_code":"ky"},{"value":"lo","iso_code":"lo"},{"value":"lt-lt","iso_code":"lt"},{"value":"lv-lv","iso_code":"lv"},{"value":"mk-mk","iso_code":"mk"},{"value":"ml","iso_code":"ml"},{"value":"mn","iso_code":"mn"},{"value":"mr","iso_code":"mr"},{"value":"ms-my","iso_code":"ms"},{"value":"mt","iso_code":"mt"},{"value":"my","iso_code":"my"},{"value":"ne-np","iso_code":"ne"},{"value":"nl-nl","iso_code":"nl"},{"value":"nl-be","iso_code":"nl-be"},{"value":"nb-no","iso_code":"no"},{"value":"nb-no","iso_code":"nb"},{"value":"nn-no","iso_code":"nn"},{"value":"pa","iso_code":"pa"},{"value":"pl-pl","iso_code":"pl"},{"value":"pt-pt","iso_code":"pt-pt"},{"value":"pt-br","iso_code":"pt-br"},{"value":"ro-ro","iso_code":"ro"},{"value":"ru-ru","iso_code":"ru"},{"value":"rw","iso_code":"rw"},{"value":"si","iso_code":"si"},{"value":"sk-sk","iso_code":"sk"},{"value":"sl-si","iso_code":"sl"},{"value":"so","iso_code":"so"},{"value":"sq-al","iso_code":"sq"},{"value":"srl-rs","iso_code":"sr"},{"value":"st","iso_code":"st"},{"value":"sv-se","iso_code":"sv"},{"value":"sv-se","iso_code":"sv-se"},{"value":"sw-ke","iso_code":"sw"},{"value":"ta","iso_code":"ta"},{"value":"te","iso_code":"te"},{"value":"th-th","iso_code":"th"},{"value":"ti","iso_code":"ti"},{"value":"tl","iso_code":"tl"},{"value":"tr-tr","iso_code":"tr"},{"value":"tw","iso_code":"tw"},{"value":"uk-ua","iso_code":"uk"},{"value":"ur-pk","iso_code":"ur"},{"value":"vi-vn","iso_code":"vi"},{"value":"xh","iso_code":"xh"},{"value":"zh-cn","iso_code":"zh-hans"},{"value":"zh-cn","iso_code":"zh-cn"},{"value":"zh-hk","iso_code":"zh-hk"},{"value":"zh-tw","iso_code":"zh-hant"},{"value":"zh-tw","iso_code":"zh-tw"},{"value":"zu","iso_code":"zu"},{"value":"ar-dz","iso_code":"ar-dz"},{"value":"ar-bh","iso_code":"ar-bh"},{"value":"ar-eg","iso_code":"ar-eg"},{"value":"ar-jo","iso_code":"ar-jo"},{"value":"ar-kw","iso_code":"ar-kw"},{"value":"ar-lb","iso_code":"ar-lb"},{"value":"ar-ly","iso_code":"ar-ly"},{"value":"ar-ma","iso_code":"ar-ma"},{"value":"ar-qa","iso_code":"ar-qa"},{"value":"ar-sa","iso_code":"ar-sa"},{"value":"ar-sd","iso_code":"ar-sd"},{"value":"ar-sy","iso_code":"ar-sy"},{"value":"ar-tn","iso_code":"ar-tn"},{"value":"ar-ye","iso_code":"ar-ye"},{"value":"ar-iq","iso_code":"ar-iq"},{"value":"ar-in","iso_code":"ar-in"},{"value":"ar-il","iso_code":"ar-il"},{"value":"ar-om","iso_code":"ar-om"},{"value":"bn-in","iso_code":"bn-in"},{"value":"bsc","iso_code":"bsc"},{"value":"ca-xv","iso_code":"ca-xv"},{"value":"fa-in","iso_code":"fa-in"},{"value":"ms-bn","iso_code":"ms-bn"},{"value":"ne-in","iso_code":"ne-in"},{"value":"sr-ba","iso_code":"sr-ba"},{"value":"sr-me","iso_code":"sr-me"},{"value":"sr-sr","iso_code":"sr-sr"},{"value":"srl-ba","iso_code":"srl-ba"},{"value":"srl-me","iso_code":"srl-me"},{"value":"ur-in","iso_code":"ur-in"},{"value":"qu-bo","iso_code":"qu-bo"},{"value":"qu-ec","iso_code":"qu-ec"},{"value":"uza","iso_code":"uza"},{"value":"uzl","iso_code":"uzl"},{"value":"es-xl","iso_code":"es-xl"},{"value":"eo","iso_code":"eo"},{"value":"ku","iso_code":"ku"},{"value":"la","iso_code":"la"},{"value":"mo","iso_code":"mo"},{"value":"qu-pe","iso_code":"qu"},{"value":"uz","iso_code":"uz"},{"value":"yi","iso_code":"yi"}]
}
04/12/2019 10:02:05 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"batch":{"source_language":"en","target_languages":["de"],"name":"Prokom|WPML|en|15","deadline":1556582400},"extra_fields":{"workflow":"a6208794-9af6-45a2-9115-82c1584008a1"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:02:06 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"batch":{"id":24008}}
}
04/12/2019 10:02:06 am - call - hidden link - {"api_version":1.1000000000000001,"batch_id":24008,"job":{"file":"UNDISCLOSED","word_count":677,"title":"what is variable data printing: when & how to use it","cms_id":"page_39889_en_de","udid":"36323830-3135-5061-b430-383830643733","url":"https:\/\/www.prokom.org\/business-zone\/hot-topics\/variable-data-printing\/what-is-variable-data-printing-when-how-to-use-it\/","translator_id":0,"note":"","source_language":"en","target_language":"de"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:02:07 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"job":{"id":408056}}
}
04/12/2019 10:02:09 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"accesskey":"UNDISCLOSED","batch_id":24008}
04/12/2019 10:02:09 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {}
}
04/12/2019 10:03:36 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"batch":{"source_language":"en","target_languages":["de"],"name":"Prokom|WPML|en|16","deadline":1555286400},"extra_fields":{"workflow":"a6208794-9af6-45a2-9115-82c1584008a1"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:03:36 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"batch":{"id":24009}}
}
04/12/2019 10:03:36 am - call - hidden link - {"api_version":1.1000000000000001,"batch_id":24009,"job":{"file":"UNDISCLOSED","word_count":2285,"title":"variable data printing","cms_id":"page_39590_en_de","udid":"38386563-3261-5437-a334-346562653131","url":"https:\/\/www.prokom.org\/business-zone\/hot-topics\/variable-data-printing\/","translator_id":0,"note":"","source_language":"en","target_language":"de"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:03:37 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"job":{"id":408057}}
}
04/12/2019 10:03:40 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"accesskey":"UNDISCLOSED","batch_id":24009}
04/12/2019 10:03:40 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {}
}
04/12/2019 10:05:37 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"batch":{"source_language":"en","target_languages":["fr"],"name":"Prokom|WPML|en|17","deadline":1556582400},"extra_fields":{"workflow":"a6208794-9af6-45a2-9115-82c1584008a1"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:05:38 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"batch":{"id":24010}}
}
04/12/2019 10:05:38 am - call - hidden link - {"api_version":1.1000000000000001,"batch_id":24010,"job":{"file":"UNDISCLOSED","word_count":693,"title":"cybersecurity","cms_id":"page_40395_en_fr","udid":"34373438-3165-5462-b333-393238396133","url":"https:\/\/www.prokom.org\/business-zone\/hot-topics\/variable-data-printing\/cybersecurity\/","translator_id":0,"note":"","source_language":"en","target_language":"fr"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:05:38 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"job":{"id":408058}}
}
04/12/2019 10:05:40 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"accesskey":"UNDISCLOSED","batch_id":24010}
04/12/2019 10:05:41 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {}
}
04/12/2019 10:06:57 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"batch":{"source_language":"en","target_languages":["de"],"name":"Prokom|WPML|en|18","deadline":1556582400},"extra_fields":{"workflow":"a6208794-9af6-45a2-9115-82c1584008a1"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:06:58 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"batch":{"id":24011}}
}
04/12/2019 10:06:58 am - call - hidden link - {"api_version":1.1000000000000001,"batch_id":24011,"job":{"file":"UNDISCLOSED","word_count":2285,"title":"variable data printing","cms_id":"page_39590_en_de","udid":"38386563-3261-5437-a334-346562653131","url":"https:\/\/www.prokom.org\/business-zone\/hot-topics\/variable-data-printing\/","translator_id":0,"note":"","source_language":"en","target_language":"de"},"accesskey":"UNDISCLOSED"}
04/12/2019 10:06:58 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"job":{"id":408059}}
}
04/12/2019 10:07:00 am - call - hidden link - {"api_version":1.1000000000000001,"project_id":8870,"accesskey":"UNDISCLOSED","batch_id":24011}
04/12/2019 10:07:01 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {}
}

April 12, 2019 at 8:54 pm #3601973

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to follow this steps in order to isolate the cause of the issue:
- Back up your site first before making any change, this is for security reasons.
- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Seventeen.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

Could you tell me the result of this steps?

Kind regards,
Carlos

April 15, 2019 at 1:31 pm #3613771

mattW-14

I can't believe a plugin or theme would be causing an issue here.

However, I have done as you asked and duplicated the site, de-activated ALL plugins bar WPML and switched to Twenty Seventeen theme.

Tried sending a translation job a couple of times and the exact same thing is still happening. Still getting cancelled in the same way.

Communication log still seems to be successful and no errors reported in there.

April 15, 2019 at 5:49 pm #3615477

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos

April 16, 2019 at 4:35 pm #3624059

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for the information provided.

I tried to visit the stagin site but it throws the error 'ERR_CONNECTION_TIMED_OUT'

Please double check the staging site and edit your previous message if necessary.

Looking forward to your message.
Best regards,
Carlos

April 16, 2019 at 11:17 pm #3625921

mattW-14

Connect how?

Works OK here. Can you get into WordPress Admin?

Note I put the port for the SFTP in the path box (as there was no path box) so you will need to remove the "/port" bit and just connect to the domain on the port specified.

April 17, 2019 at 1:46 pm #3631445

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

I was able to log in the site through a VPN.

I saw that there are outdated plugins and themes and there is a cache plugin (Kinsta Cache). In this scenario I would like to ask you to follow this steps:
- Activate the debug mode in the site following the steps described in this link: https://codex.wordpress.org/Debugging_in_WordPress
- Update all outdated plugins and themes.
- Flush the cache memory.
- Activate the Twenty Nineteen theme.
- Go to WPML -> Support -> Troubleshooting link -> Apply the troubleshooting steps from the 'Clear the cache in WPML' button to 'Fix post type assignment for translations' button.
- Then try to reproduce the issue.

If the issue persists then I kindly ask you to share the content of the debug.log file that must appear within the wp-content folder.

Looking forward to your message.
Regards,
Carlos

April 23, 2019 at 8:44 am #3660857

mattW-14

I have followed all those steps (despite having all plugins disabled so I didn't really see the need to update them). The debug was already enabled.

Still getting the same issue so I have added debug.log entries below. Can't see anything related to WPML in here so not sure how useful it will be:

[17-May-2018 14:19:09 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:09 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:21 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:21 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:25 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:25 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:27 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:27 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:29 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:29 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:42 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:42 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:46 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:46 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:19:59 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:19:59 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:03 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:03 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:08 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:08 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:12 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:12 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:17 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:17 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:21 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:21 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:26 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:26 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:31 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:31 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:33 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:33 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:35 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:35 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:39 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:39 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:44 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:44 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:20:49 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:20:49 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[17-May-2018 14:21:43 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4577
[17-May-2018 14:21:43 UTC] PHP Notice: Trying to get property of non-object in /www/prokom_400/public/wp-content/plugins/memberium2/lib7/system.php on line 4579
[23-Apr-2019 08:29:21 UTC] PHP Notice: compact(): Undefined variable: groupby in /www/prokom_400/public/wp-includes/class-wp-comment-query.php on line 853
[23-Apr-2019 08:29:21 UTC] PHP Notice: map_meta_cap was called incorrectly. The post type sfwd-courses is not registered, so it may not be reliable to check the capability "read_post" against a post of that type. Please see <a href="https://codex.wordpress.org/Debugging_in_WordPress">Debugging in WordPress</a> for more information. (This message was added in version 4.4.0.) in /www/prokom_400/public/wp-includes/functions.php on line 4196
[23-Apr-2019 08:29:21 UTC] PHP Notice: map_meta_cap was called incorrectly. The post type sfwd-lessons is not registered, so it may not be reliable to check the capability "read_post" against a post of that type. Please see <a href="https://codex.wordpress.org/Debugging_in_WordPress">Debugging in WordPress</a> for more information. (This message was added in version 4.4.0.) in /www/prokom_400/public/wp-includes/functions.php on line 4196
[23-Apr-2019 08:29:21 UTC] PHP Notice: map_meta_cap was called incorrectly. The post type sfwd-courses is not registered, so it may not be reliable to check the capability "read_post" against a post of that type. Please see <a href="https://codex.wordpress.org/Debugging_in_WordPress">Debugging in WordPress</a> for more information. (This message was added in version 4.4.0.) in /www/prokom_400/public/wp-includes/functions.php on line 4196
[23-Apr-2019 08:29:21 UTC] PHP Notice: compact(): Undefined variable: groupby in /www/prokom_400/public/wp-includes/class-wp-comment-query.php on line 853
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April 23, 2019 at 2:31 pm #3664715

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your message.

I'm consulting our specialists about this issue. I will get back to you as soon as I have an answer.

Thank you very much for your patience.
Regards,
Carlos

April 24, 2019 at 1:25 pm #3673393

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you for your patience.

This ticket has been escalated to our 2nd tier of support, where our 2nd tier specialists will take a deeper look at the issue and will try to find its cause.

I will keep you updated of the evolution of the ticket.

Regards,
Carlos

April 25, 2019 at 2:34 pm #3683533

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi, this is Ahmed Ibrahim from the 2nd tier support team.

I have checked our TP server log, and we think that the SDL service doesn't accept the XLIFF file, so can you please check with SDL support if the workflow that you are using supports XLIFF files? Updating SDL Language Cloud configuration should solve the issue.

Please let me know if that helps.
Best regards.

May 7, 2019 at 4:55 pm #3760777

mattW-14

Hi Ahmed

We have been in contact with SDL who have confirmed XLIFF support has been enabled and we have event sent them an XLIFF export to test with - which is working fine.

Also tried changing the SDL server (by changing username/pass authorisation) to a server they know works with XLIFF and WPML but we are still having the same issue.

Are you able to have another look or advise on what else we can try? No jobs are ever sent to SDL.

Thanks

Matt

May 8, 2019 at 10:43 am #3765671

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I have opened this ticket for you again, so let us continue here.
I have sent your message to our developers and will come back to you once I get their reply.

Best regards.

May 8, 2019 at 2:55 pm #3767965

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

It seems that the XLIFF support issue has been resolved, We have checked the logs and it looks that there are different errors this time:

DEBUG -- : Error while creating batch: Workflow does not support English
[ERROR]  #<RuntimeError: Workflow does not support following target langauges ["French"] for source language English>
[ERROR]  #<RuntimeError: Workflow does not support following target langauges ["German"] for source language English>

Can you please ask SDL what language pairs are supported by the workflow?

Best regards.

May 8, 2019 at 3:15 pm #3768339

mattW-14

Hi Ahmed

I have been informed the following language pairs are supported:

EN-US > DE, EN-US > FR, EN-US > ZH-CN,
EN-GB > DE, EN-GB > FR, EN-GB > ZH-CN
EN-US > FR-FR, EN-US > DE-DE,
EN-GB > FR-FR, EN-GB > DE-DE

I've uploaded an image of the active language on our site.