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This topic contains 8 replies, has 3 voices.

Last updated by michelleH-5 1 month, 3 weeks ago.

Assigned support staff: Ahmed Ibrahim.

Author Posts
March 27, 2020 at 10:58 am

michelleH-5

Jobs rolled back

March 27, 2020 at 12:16 pm
March 27, 2020 at 1:15 pm #5779703

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I asked our translation services support about this, will keep you posted here.

Regards,
Bruno Kos

March 30, 2020 at 12:58 pm #5794757

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

This is escalated to our 2nd tier team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.

Regards,
Bruno Kos

March 31, 2020 at 12:41 pm #5804069

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

There is an issue with the home page when you try to translate it from en-us -> fr-ca, it comes to us as if you want to translate from nz -> fr-ca, and this issue can be replicated locally even without using the TS, if you go to hidden link, then try to translate locally to Canada (Français) you will see the source language is New Zealand, so I will need to check your database to see if ant corrupted data, so can you please send me a copy from your database and I will check it.

You can upload the database to any online drive and send me the link in the next private reply.

Best regard.

April 1, 2020 at 3:20 pm
April 2, 2020 at 4:55 am #5819233

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for this, I passed this info to Ahmed and the team who investigates this.

Regards,
Bruno Kos

April 3, 2020 at 10:55 am #5831031

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I've fixed the issue for you and sent the page, please check the attached screenshot and check with Lionbridge if they have received the page correctly and let me know if everything is ok now.

Best regards.

April 3, 2020 at 1:48 pm #5832683

michelleH-5

Thanks Ahmed,

It appears that the screenshot wasn't posted, however I have just received a note from Lionbridge stating that there has been an order submitted, so I assume this was you?

Thanks
Joe

April 6, 2020 at 9:28 am #5846029

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Yes, I think it is me, here is the attached screenshot.

So if everything is working great now, please close this ticket and feel free to open a new one if you have any other issues.

Best regards,
Ahmed Ibrahim.

April 6, 2020 at 12:48 pm #5848737

michelleH-5

My issue is resolved now. Thank you!