This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Ed 7 months, 4 weeks ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
October 10, 2019 at 7:13 pm #4733539


I am trying to: register WPML for updates in WP backend

Link to a page where the issue can be seen:

I expected to see: the provided key be valid

Instead, I got: Key not valid

October 10, 2019 at 9:06 pm #4734053

Rohan Sadanandan

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)


Thank you for contacting WPML Support.

I just checked the records & it seems that you have registered this URL: hidden link but your site URL in WordPress is hidden link (the www part is missing in the registered URL)

So please follow the steps.

1) Go to
2) Delete already registered keys from the list.
3) Click on "Add New site" button
4) Copy paste the entire URL of your site(hidden link)
5) Try the new key.

Please let me know if that helps.


October 11, 2019 at 4:11 pm #4740339