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This topic contains 3 replies, has 2 voices.

Last updated by ahmadY-2 1 year, 9 months ago.

Assigned support staff: Mihai Apetrei.

Author Posts
October 5, 2018 at 4:06 pm #2791261


I am trying to: enter the key on my site

Link to a page where the issue can be seen:hidden link

I expected to see: The registration go through

Instead, I got:the key is not valid for the site, even though it should be.

October 8, 2018 at 3:47 pm #2796780

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

1. Can you please tell me more about the process that you followed?
2. Can you tell me what link did you add in the > My Sites area (all the links that you post here are automatically hidden so no worries regarding privacy)?

Also, sometimes screenshots may also go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area.

I will be waiting for your response.

October 8, 2018 at 4:15 pm #2796902


I do not know what you are asking. I am entering the purchase code into my site and it is saying that it is invalid. It should be simple.

October 8, 2018 at 4:19 pm #2796923


My issue is resolved now. Thank you!