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This topic contains 2 replies, has 2 voices.

Last updated by catherineD-2 1 year ago.

Assigned support staff: Bruno.

Author Posts
May 1, 2019 at 2:33 pm #3718575



we just finish to translate our website in spanish, and I activated the spanish language for all visitors on our website ( but in the laguage menu only the italian and french language appears on desktop browser. It works just fine on smartphone thought...

You can access the spanish version form but if you go on an other language, you can't go back from the menu...

What can I do to solve this issue?


May 1, 2019 at 7:28 pm #3719531


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)


Thank you for contacting us. I noticed you are using a cache plugin. Have you tried clearing your site's cache to see if the language selector will be displayed?

If the problem persists, please follow the steps below:

- Click on the WPML > Support > Troubleshooting
- Look for 'Clean up'
- Click on the "Clear the cache in WPML" button
- Clear your site's cache again

By following these steps, please let me know if the language selector is displayed correctly.

Thank you.

May 1, 2019 at 8:49 pm #3719871



it was the cache... I didn't think about it... sorry.

Thank you !