Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by catherineD-2 6 months, 3 weeks ago.

Assigned support staff: Bruno.

Author Posts
May 1, 2019 at 2:33 pm #3718575



we just finish to translate our website in spanish, and I activated the spanish language for all visitors on our website ( but in the laguage menu only the italian and french language appears on desktop browser. It works just fine on smartphone thought...

You can access the spanish version form but if you go on an other language, you can't go back from the menu...

What can I do to solve this issue?


May 1, 2019 at 7:28 pm #3719531


Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)


Thank you for contacting us. I noticed you are using a cache plugin. Have you tried clearing your site's cache to see if the language selector will be displayed?

If the problem persists, please follow the steps below:

- Click on the WPML > Support > Troubleshooting
- Look for 'Clean up'
- Click on the "Clear the cache in WPML" button
- Clear your site's cache again

By following these steps, please let me know if the language selector is displayed correctly.

Thank you.

May 1, 2019 at 8:49 pm #3719871



it was the cache... I didn't think about it... sorry.

Thank you !