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This topic contains 28 replies, has 2 voices.

Last updated by sauloR-2 2 weeks, 5 days ago.

Assigned support staff: Riffaz.

Author Posts
January 6, 2020 at 2:02 pm #5240841

sauloR-2

On my blog and footer, the language appears in between square brackets, I want it off...I am attaching some images. Thank you!!

January 7, 2020 at 5:24 am #5244477

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

It seems the plugin or the theme you are using to create this works in this way.
Could you please provide the WPML Debug info to check this in your site? https://wpml.org/faq/provide-debug-information-faster-support/
I am enabling the debug info field for next reply.

Regards,
Riffaz.

January 7, 2020 at 10:21 am #5245595

sauloR-2

Hello,

Thank you for your answer and help. Here is the information.

Thanks,

January 7, 2020 at 11:42 am #5246235

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the details.

The language name in bracket comes from the theme. screenshot attached.
Could you please check this with your theme support and get back to us?
Also, let theme know to check this as well: https://wpml.org/documentation/theme-compatibility/go-global-program/

I could find your theme here: https://wpml.org/documentation/theme-compatibility/
So we need to check your theme files for this section and create a workaround for this.
Before that, please check this with the theme support and get back to us.

Regards,

January 7, 2020 at 1:20 pm #5247097

sauloR-2

Hello,

Thank you for your answer. We are not eligible for support with our theme anymore. Can you do the work around without us having to get in touch with them, please? I can give you access to my website´s backend.

Thank you!

January 10, 2020 at 10:38 am #5267767

sauloR-2

Hello Riffaz,

Any news on this issue on my website? Do you need access to the back end to fix it?

Thank you!

January 11, 2020 at 10:45 am #5273265

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

It seems you did not read my last reply.
Could you please check this? https://wpml.org/forums/topic/language-between-square-brackets/#post-5251427

Let me know, please.

Regards,

January 16, 2020 at 1:59 pm #5305895

sauloR-2

Hello,

I followed your instructions and deactivated all the plugins except the WPML. Brackets are still there. I cannot add my theme here wordpress-351980-1117195.cloudwaysapps.com/wp-login.php because I would need a new license. I cannot upload my paid theme to one website. Is there a way you can figure this out for me please? thanks.

January 16, 2020 at 3:33 pm #5306573

sauloR-2

By the way, I don´'t have a way of contacting the theme autor. I am not eligible for their support. Thank you!

January 22, 2020 at 12:26 pm #5340809

sauloR-2

Hello!

The migration is done.

Thank you!

January 23, 2020 at 6:12 am #5345661

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for this.

to check the site we need to login to the site.
this is same as your live site.
let us know the username and password in the next reply.

Regards,

January 23, 2020 at 12:39 pm #5348685

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for all the details.
Our second tier is checking this.
Please be patient till we get back to you.

Regards,

January 23, 2020 at 12:43 pm #5348701

sauloR-2

Ok. Thank you.

January 26, 2020 at 1:43 pm #5365149

sauloR-2

Hello, How are you?

The site was migrated again.

Thank you for your quick support.

Thanks,

January 27, 2020 at 1:02 pm #5369979

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the migration.
We are checking this.
I will get back to once we find something.

Regards,