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Tagged: Install and update
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This topic contains 4 replies, has 2 voices.
Last updated by Bobby 1 month, 2 weeks ago.
Assigned support staff: Bobby.
Author | Posts |
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March 1, 2021 at 3:38 pm #8198909 | |
bradC-4 |
I am trying to: I expected to see:language tabs Instead, I got: default setting without language options. My plugin is active and all my pages were working fine but after deleting a page. All language options were gone and interface showing All, Mine, Published when it is supposed to have English, Chinese, all languages |
March 1, 2021 at 7:45 pm #8201285 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hello, For being of better help, can you please provide you WPML Debug information in the debug field below? Meanwhile, also update WordPress to the latest version and ensure WPML is also using the latest versions shown here https://wpml.org/downloads/ |
March 2, 2021 at 3:01 am #8202721 | |
bradC-4 |
Hi, |
March 2, 2021 at 5:52 pm #8211341 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hello, In your debug log I can see that WPML is currently disabled, please go to Plugins and verify that it's enabled. I recommend using a desktop or laptop over the ios application to do this as it will be easier to navigate. If it is enabled and the issue persists, If possible i would like to take a closer look at the backend to further test this issue **Before we proceed I recommend to please take FULL BACKUP of your database and your website.** I would like to request temporary access (wp-admin and FTP) to your site to fix the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. NOTE: if access to the live site is not possible and staging site does not exist please provide me with a duplicator package created with the duplicator plugin Thank you, |
March 3, 2021 at 6:22 pm #8221239 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Thank you for the access details! The pages were set to "not translatable" within WPML->Settings->Post Types Translation Should show as expected now. |