If you are having a notice about writing the .mo files please read this doc

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 3 months ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 10, 2019 at 1:28 pm #4180761



Using CharityHub theme. If you change to any language, the layout is different and web elements missing. It’s almost like it’s using demo pages that came with the theme and not what we changed elements to be.

Also some of the pages have “need updating” icon next to them in WPML Translation Manager, it is not very clear what I have to do to “update” them?

Many thanks

Ps, this is a secure intranet, so would be very difficult to give you ftp access.

July 11, 2019 at 12:48 am #4184935

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for contacting WPML Support. Regarding your request, in order to make sure your pages look the same in every language, I recommend you to try the following:

1 - Click to edit the page you see the issues from your WordPress Dashboard > Pages menu.

2 - Using the language switcher at the WordPress Dashboard top admin bar change to the language where you see the layout issues.

3 - Now, carefully review the page settings for your translation and compare it with the page in your default language.

As an alternative method for the steps above, you can choose to edit your translations using the WordPress default page/post editor and manually make your changes for your secondary language pages. See: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

As regarding the 'needs update' translation status, it means you made a minor editing in your default language page, when doing so you will also need to make an editing in your translations.

See: https://wpml.org/documentation/translating-your-contents/

Please, let me know if it helps and if you need any additional assistance and clarifications. Have a nice day.

August 20, 2019 at 2:52 pm #4424673


Hi thanks for your reply, sorry for late reply. I have been on leave and then very busy on other projects.

I think the problem may be that the Charityhub template may not be 100% WPML compatable. I have had to recreate the home page in sitebuilder for the second language and copy and paste all the building blocks elements of the site into that before even thinking about the text. Is this normal? I was hoping I click on a language and the page builder layout with all the sliders, text boxes etc from the original gets copied to the new page, and then we can do translations afterwards?

I don't think WPML translation manager can detect the text within these elements such as boxes, causes, blogs and translate them can it?

Many thanks

August 20, 2019 at 3:07 pm #4424787


ps, i also looked at https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ and we don't get a "duplicate" option as shown. Could this be the template incompatability i am thinking? Thanks

August 20, 2019 at 6:15 pm #4425963

Marcos Vinicios Barreto

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)


Thank you for the updates. When translating a page built with a page builder you would have some alternatives to get its content looking the same in every language fo example:

1 - If you use the duplication approach you can duplicate your pages to your secondary languages and then manually translate its content to reflect your needs. See: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

2 - When using a page builder supported by WPML you can follow our instructions at: https://wpml.org/documentation/translating-your-contents/ in order to get your page full translated.

3 - In some specific cases many themes use custom made page builder modules/blocks, in these case you would need to tell WPML to see these custom modules/blocks when using the WPML Translation Editor. See https://wpml.org/documentation/support/language-configuration-files/#page-builder-content

In case you still face troubles when trying to translate your contents, please, don't hesitate in getting in touch with us, we'll do our best to help you to get your content translated the way you intend. Have a nice day.