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Last updated by Shekhar Bhandari 2 years ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
May 15, 2018 at 6:52 am #2129442


I am trying to: change my language preference and re-configure WPML after deactivating it because of clash with "Add Media" function in edit post page.

Link to a page where the issue can be seen: hidden link

I expected to see: able to change the setting by clicking the save buttons

Instead, I got: all buttons are not responsive and the setup page looks broken

May 16, 2018 at 10:53 am #2155497

Shekhar Bhandari

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

It seems like the plugin is not installed properly as a reason the issue must be happening, could you please follow the below steps to fix the issue:
- Backup your site
- Deactivate WPML plugins
- Delete WPML plugins
- Reinstall fresh new plugins from

If the above steps don't help, this means either there is PHP error or some theme plugin conflict which must be creating the issue, so could you please perform the below steps and let me know if that helps?

Minimal Setup
If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

1. Please follow the debugging information provided here: .
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Look forward to your reply.


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