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This topic contains 4 replies, has 2 voices.

Last updated by lindaM-5 5 months, 1 week ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
May 9, 2019 at 6:28 pm #3778747

lindaM-5

I am trying to: switch to the english version with the language switcher in the navbar, but it is only giving me the faroese version after the last update of wpml

Link to a page where the issue can be seen: hidden link

I expected to see: the english version because the url is correct and on the backend the page is still in english

Instead, I got: I only get the faroese version

May 9, 2019 at 8:53 pm #3779323

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

May 10, 2019 at 8:12 am #3782123

lindaM-5

Hey there Marco 🙂
I had a thought and it worked - it was my cache plugin swift performance causing the issue, so by deactivating it the problem is solved :O)
regards Linda

May 10, 2019 at 5:27 pm #3787039

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I am glad it works now, please, check this topic as solved. Thank you for your collaboration, have a nice day.

May 10, 2019 at 5:31 pm #3787047

lindaM-5

My issue is resolved now. Thank you!