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This topic contains 4 replies, has 2 voices.

Last updated by Dennis 6 months, 1 week ago.

Assigned support staff: Dennis.

Author Posts
April 1, 2019 at 3:08 am #3503667

yuttanaT-3

I can fix hidden language. still have only 1 problem that language menu switcher is not shown at the top menu.

April 1, 2019 at 3:11 am #3503669

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

I would like to request temporary access (/wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. Your next reply will be set to private.

Maybe I'll need to replicate your site locally to continue debugging and escalate if necessary. For this I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Please confirm if this okay with you.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to BACKUP the site before providing us access.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Kind regards,
Dennis

April 7, 2019 at 5:39 am #3550849

yuttanaT-3

FTP

Web User

Thank you.

April 8, 2019 at 3:12 am #3553775

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

I have to remove the provided WP login credentials on your previous message since it was posted publicly. For security reason, I would recommend changing the password immediately.

I will enable the access information box so you can securely share the updated wp-admin/FTP access details with us. Please enter the access details on the corresponding access information box to share it securely with us.

Kind regards,
Dennis

April 10, 2019 at 2:52 am #3571871

Dennis
Supporter

Languages: English (English )

Timezone: Asia/Manila (GMT+08:00)

Hi,

Thank you for providing us with the updated access details.

I noticed in your theme options that Top Bar is not activated. Please activate the Top Bar feature from your theme options page then add the 'Top Bar menu' widget and drag it to the Top Bar section. Click 'Publish'.

Then on Appearance > Menu edit the 'Top Bar menu' and check 'Top Bar Menu' as the display location. Click Save Menu.

Please check attached images for your reference.

Kind regards,
Dennis