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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 5 months, 2 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
April 23, 2019 at 4:35 pm #3666257

januszB

I am trying to:

I expected to see: Language switcher in static position

Instead, I got: When I'm scrolling the page, flags are moving to top of page and hiding

April 24, 2019 at 1:28 am #3668075

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

April 26, 2019 at 11:01 am #3690123

januszB

So this is not a common feature that the language selectors scroll up on page scroll?

April 26, 2019 at 2:29 pm #3691559

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I need to take a detailed look in your website in order to understand how the language swticher is setup in your website and if it is something your theme defines as custom language switcher, this is why I asked you the access details of your WordPress Dashboard, can you please provide us with it? Thank you for your collaboration, have a nice day.

The topic ‘[Closed] Language switcher on scroll hiding to top’ is closed to new replies.