This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This thread is resolved. Here is a description of the problem and solution.

Problem:
Latest update stopped website, CPU full

Solution:
adding this following code to the top of wp-config.php

define('WP_MEMORY_LIMIT', '512M'); 
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can find more about increasing memory allocated to PHP in the WordPress codex, link: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

This topic contains 4 replies, has 2 voices.

Last updated by Cihan Bank 1 year ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
September 27, 2018 at 6:19 am #2769412

Cihan Bank

I am trying to:fix the below issue
i updated to the latest update for WPML then suddenly website stopped and do not work
i found it used full CPU in host server 99/100 usage this issue happened after update wpml yesterday date i did update so i disabled WPML files from host everything back normal but i can't get access to WPML from WP. and i cant get debug file and i tried to enable it again but i faced same issue

Link to a page where the issue can be seen:hidden link

I expected to see:normal update

Instead, I got:big issue and urgent
please your full support to fix this urgent issue i need live chat with your support or email

September 28, 2018 at 3:03 am #2772445

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

I am sorry to let you know that we currently haven't introduced any live chat support program so the replies and feedbacks are done from the forum itself.

Regarding the issue, could you please perform the below steps and share me the results?

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/.
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Further, If you disable all non-related WPML plugins, switch to one of the default themes, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Look forward to your reply.

Thanks

October 1, 2018 at 8:52 am #2777491

Cihan Bank

please provide me your direct E-Mail to solve this issue!!

[01-Oct-2018 07:43:47 UTC] PHP Notice: Undefined index: log in /home/ahmedagha/public_html/wp-login.php on line 882
[01-Oct-2018 07:43:47 UTC] PHP Notice: Undefined index: pwd in /home/ahmedagha/public_html/wp-login.php on line 882
[01-Oct-2018 07:45:32 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 250219 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:46:26 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:46:47 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:46:55 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 786505 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:47:58 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:48:10 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262113 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:55:03 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 251000 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:55:09 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:57:43 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:59:32 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 786505 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:59:35 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:59:42 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 07:59:55 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:01:11 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:01:21 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:01:27 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:03:55 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 786505 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:06:21 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:06:28 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:07:11 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:07:17 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 786505 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:07:24 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:07:42 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:08:28 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:12:28 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:15:54 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:16:20 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:18:06 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:18:36 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:18:48 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:27:38 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:08 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262113 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:08 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:11 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:11 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:14 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 786505 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:17 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:20 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:23 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:25 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:28:26 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:29:49 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:31:03 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:31:44 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:35:00 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:35:57 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 262144 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:37:10 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 524257 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440
[01-Oct-2018 08:37:23 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 188577 bytes) in /home/ahmedagha/public_html/wp-includes/functions.php on line 440

October 1, 2018 at 10:33 am #2777737

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Could you please share the results of the following too?

Further, If you disable all non-related WPML plugins, switch to one of the default themes, the problem persists or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Email support is not available yet, so, support is only provided from this forum so I request you to use the forum for further feedbacks.

Further, I can see that you have memory issues on your site from the debug.log you provided, you need to increase the Memory Limit. In order to increase the memory, you can add this following code to the top of wp-config.php

define('WP_MEMORY_LIMIT', '512M'); 
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can find more about increasing memory allocated to PHP in the WordPress codex, link: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Could you please increase the memory and let me know if this helps?

Look forward to your reply.

Thanks

October 9, 2018 at 8:06 am #2798763

Cihan Bank

My issue is resolved now. Thank you!