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This topic contains 15 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 2 weeks ago.

Assigned support staff: Carlos Rojas.

Author Posts
July 24, 2019 at 10:35 pm #4277695

gilbertoC

gilbertoC : Okay, so I need to add the shortcode to wpml?
Lauren : Yes, you can add this code:

Lauren :
wpml-config>
<shortcodes>
<shortcode>
<tag>pricing_tables</tag>
<attributes>
<attribute>title</attribute>
<attribute>price</attribute>
<attribute>button_text</attribute>
</attributes>
</shortcode>
</shortcodes>
</wpml-config>

gilbertoC : Where I need to add that code?
Lauren : Add this in WPML -> Settings -> Custom XML Configuration. I would still like to warn though that it seems like you will have many issues with this theme, and I would you could ask them to go through the proper process to make the theme really compatible. These codes should be registered in a theme file named wpml-config.xml.
gilbertoC : OOOKAY, PERFECT, YOU SAID THAT YOU CONTACT THEM, SO THEY CAN ENTER IN YOUR PROGRAM
gilbertoC : ALSO PLEASE, I WOULD LIKE TO GET THIS INFO TO MY Email and my account for future use,

July 24, 2019 at 11:50 pm #4277895

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
My name is Carlos and I will be taking this ticket for now.

Could you describe the issue and why you stated that it isn't solved?

Looking forward to your message.
Best regards,
Carlos

July 25, 2019 at 7:02 am #4279677

gilbertoC

Can you please check what she did because I too difficult repeat and repeat the problem ?

I can change the name for different string in my website she said that my theme have problem but I would like to get a solution, she did a solution and send me some instruction but when I did it it didn't let change the string

July 25, 2019 at 12:42 pm #4283159

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for your feedback.

I have seen in the debug information of the site that you are using the Cardealer theme. This theme doesn't appear in our Multilingual-Ready Themes list (https://wpml.org/documentation/theme-compatibility), which means that it hasn't been validated by our compatibility team.

In this case the fastest way to solve any compatibility issue is by reproducing the issue in a test site and then escalating it to our compatibility team. I have created a test site that you can access using this link: hidden link

The WPML plugins are already installed and setup.

Please let me know when the them is installed and describe the steps to reproduce the issue.

Looking forward to your message.
Regards,
Carlos

July 29, 2019 at 11:40 pm #4303841

gilbertoC

But I installed the my theme in another wordpress account for a girl

July 30, 2019 at 12:59 pm #4307781

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm sorry for I didn't understand your last message. Could you elaborate a little more?

Regards,
Carlos

July 30, 2019 at 4:20 pm #4309625

gilbertoC

Okay, let me know what do you need to fix my problem?

July 30, 2019 at 4:21 pm #4309629

gilbertoC

Do you want my theme here hidden link

July 30, 2019 at 4:26 pm #4309639

gilbertoC

done I installed my theme there, let me know when you done

July 31, 2019 at 12:03 pm #4314135

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you for your messages.

I visited the test site and I can see the theme is installed, however I can't find the pricing plan page. Could you share a link with the page you are trying to translate?

Note: We can continue in Spanish if you desire.

Regards,
Carlos

August 2, 2019 at 4:28 pm #4331431

gilbertoC

Okay, si quiere podemos seguir en español.
dejame enviarte el link

hidden link

August 2, 2019 at 5:27 pm #4331899

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hola,
Muchas gracias por compartir el link.

He configurado WPML, Woocommerce y Woocommerce Multilingual y la página ha desaparecido. Puede volver crear la página sin desactivar los plugins de WPML?

Saludos,
Carlos

August 2, 2019 at 5:32 pm #4331949

gilbertoC

Listo ya lo sube de nuevo y tiene los plugin instalados

August 2, 2019 at 5:50 pm #4332041

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Perfecto, quedo a la espera de su mensaje.

Saludos,
Carlos

August 2, 2019 at 6:07 pm #4332105

gilbertoC

Listo, pero no se porque en tu hosting a hora se esta desapareciendo las paginas cuando cuando se activan los plugin yo lo puse en el hosting de la muchacha y todo funcionaba bn creo q tiene problema tu hosting