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This topic contains 11 replies, has 3 voices.

Last updated by Osama Mersal 8 months, 1 week ago.

Assisted by: Mohamed Sayed.

Author Posts
June 13, 2023 at 2:28 pm #13818187

VH FP

Hello mates,
i'm trying the translation of layer slider but unfortunately doesn't work. Don't appear anything (even in string translator like i saw your tutorial).

June 13, 2023 at 2:28 pm #13818221

VH FP

Please ask for private access.

Thank you!

June 13, 2023 at 5:12 pm #13819603

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi there,
Thanks for contacting WPML support.

Could you please confirm that you're following our guide to translate the content created with the Layer Slider plugin? https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-using-layerslider-and-wpml/

If you are still not able to find the strings after following the guide, please try this:

- Go to WPML String Translation
- Scroll down to the "Auto register strings for translation" section and enable that option
- Visit the page where the slider appears on the front end
- Go back to String translation and disable the auto register option
- Search again for the strings and translate it

Let me know please if that helps.

Kind regards,
Mohamed

June 14, 2023 at 1:19 pm #13825495
VH FP

Hello mate,
i already told you, layerslider isn't appearing in string translation. Please request private access.

Also, in contact form translation i've translated everything but this (image attached) didn't appear. Even in string translator, didn't appear.

Thank you!

New threads created by Mohamed Sayed and linked to this one are listed below:

https://wpml.org/forums/topic/split-translating-the-checkbox-labels/

dont appear.JPG
June 14, 2023 at 2:14 pm #13826137

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Please provide us with temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

For better support, we handle one issue per ticket, so I've created a new ticket for the other issue you mentioned.

We can continue the discussion here: https://wpml.org/forums/topic/split-translating-the-checkbox-labels/

Thanks for your cooperation

June 14, 2023 at 8:55 pm #13828259

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

The issue was fixed after trying the steps I shared before:

- Go to WPML String Translation
- Scroll down to the "Auto register strings for translation" section and enable that option
- Visit the page where the slider appears on the front end
- Go back to String translation and disable the auto register option
- Search again for the strings and translate it

Please go to WPML > String Translation, and you will find the strings under the "LayerSlider WP" domain.

Kind regards.

Screenshot_6.png
June 16, 2023 at 11:48 am #13839059

VH FP

Hello mate,
it works, but now the images ao the slider aren't appearing (both languages).
Also how can i change the URL from the UK slider button?

Thank you!

June 17, 2023 at 5:57 pm #13844135

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The issue was fixed once I cleared the site cache, please check here: hidden link

Regarding the button's link, I tried the workaround mentioned here https://wpml.org/forums/topic/layer-slider-button-url-does-not-appear-for-translation/ which allows translating the button URL with String Translation and it works as you can see here: hidden link

Kind regards,

June 19, 2023 at 10:50 am #13850485

VH FP

Hello mate,
try in anonymous window without login. The images don't appear.
Very strange.

Thank you!

June 19, 2023 at 3:31 pm #13853201

Mohamed Sayed
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

It seems that the issue is caused by the image lazy loading feature, please see here: hidden link

Kindly check which plugin provides this option and disable it then clear the cache and check if the issue is resolved.

June 19, 2023 at 4:54 pm #13853591
VH FP

Hello my friend,
it's done, was jetpack plugin.

The footer in translation isn't showing, do you know why?

Thank you!

New threads created by Osama Mersal and linked to this one are listed below:

https://wpml.org/forums/topic/split-layer-slider-dont-appear-for-translation/

June 20, 2023 at 6:22 am #13855537

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Since Mohamed is on vacation today, I will replace him here in the forum. I hope this is OK for you.

In our forum, we try to keep one issue per ticket. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
Therefore, I've split the other ticket and created a new ticket with this issue. (https://wpml.org/forums/topic/split-layer-slider-dont-appear-for-translation/)

Thanks for your understanding

Best regards,
Osama

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.