Layout on secondary languages showing layouts from primary language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's website has a layout that should display in Italian for the Italian version of the site, but it was showing in English instead.
Solution:
We identified that this issue had occurred previously with another user and was related to the Woodmart theme. We recommend checking the following forum post for a similar issue: https://wpml.org/forums/topic/issue-with-layout-pages-translation-status-stuck-in-progress/. We applied a workaround by manually translating the layout, which resolved the problem.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 4 replies, has 0 voices.

Last updated by olenaD-2 5 months ago.

Assisted by: Dražen.

Author	Posts
November 25, 2024 at 5:58 pm #16441599
olenaD-2	Background of the issue: I have a layout with different languages on my site, for example, hidden link and hidden link. The layout for the Italian language was in Italian, but now it shows in English. It should be this layout: hidden link. Symptoms: The layout for the Italian language is showing in English instead of Italian. Questions: How to fix it?
November 26, 2024 at 8:58 am #16443351
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for contacting us. Can you please explain how you created and translated this? As I understand you have created a product template, if so how? And assigned it for that product, and then translated the template, if so, how did you translate it? Let me know. Thanks, Drazen
November 26, 2024 at 9:43 am #16443691
olenaD-2	Helo, thank you for support. I am create layout for english ( main version ), and match layout with products by tags. After that iam duplicate layout, translate it by myself to needed language. Change language on admin panel. Activate layout with second languages and change tags.
November 26, 2024 at 10:12 am #16443812
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, that could be the issue and cause of the problem, if you are translating manually but have not disabled the WPML editor, you can not mix methods since it will overwrite things added manually, each time you update default language template. So, you should either translate the template via the WPML editor as explained in our docs https://wpml.org/documentation/plugins-compatibility/elementor/ or if you are doing it manually make sure you have switched to WP editor, and then translate and edit 2nd language how you wish: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Hope this helps. Regards, Drazen
November 27, 2024 at 3:47 pm #16450893
olenaD-2	Hello. I am start doing by your schema, translate layouts manualy. But they stucked and work only one of them. For example weight loss template was translated on spanish and polysh , but on spanish - spanish, on polysh - english ( main language ) hidden link hidden link
November 28, 2024 at 8:24 am #16453414
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, please share the access details of your website, so I can log in and take a look. I’m enabling a private message for the following reply. We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/  - Please backup the site files and database before providing us access.   - If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.   Thanks, Drazen
November 28, 2024 at 8:54 am #16453634
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks. I found the problem, seems another user had the same and it was solved by the Woodmart theme, please check the shared link: https://wpml.org/forums/topic/issue-with-layout-pages-translation-status-stuck-in-progress/ I have applied a workaround and translated the layout. It works fine now. Regards, Drazen
November 28, 2024 at 9:34 am #16453803
olenaD-2	Thank you very much for support!