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This topic contains 4 replies, has 2 voices.

Last updated by Otto 1 year ago.

Assigned support staff: Otto.

Author Posts
September 19, 2018 at 8:50 am

andreasH-21

Hello,

We have activated the message which is displayed to the customer, if he has products in the basket and is changing language, that if he really want to change the language, that the basket is automatically deleted. This message is normally shown in a lightbox.

But on new server it is show "transparent" with no lightbox, no background etc. It is nearby unreadable.

I found out, if I am logged in as admin, the lightbox is shown correct as usual.

Can you help?
Regards, Andreas

September 19, 2018 at 8:51 am #2747862

andreasH-21

Remark:
we can give you access to our new testserver if necessary in about 2 days.

September 19, 2018 at 11:02 am #2748471

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Andreas,

First, check this setting:
- Go to WPML > Languages > Language filtering for AJAX operations
- Check the following option
x Store a language cookie to support language filtering for AJAX

If the issue persists, clear the cache (site and server side)

Finally, if it is possible for you, do this test:
***Backup your site and DB before proceeding***

-Deactivate all the plugins but WPML and its addons, keep also WooCommerce and WooCommerce Multilingual
-Switch to a default WP theme (Twenty Sixteen for example)
-If the issue is gone, reactivate one at a time to see with which one is the conflict

Let me know your results, please.

Kind regards,

Otto

September 27, 2018 at 12:29 pm #2770446

andreasH-21

Hello,
yes it was one plugin: CLEARFY.
And exactly this setting:
Performance -> Performance -> Disable Dashicons ON.
If you switch it off, everything works fine again.
Regards, Andreas

September 27, 2018 at 1:00 pm #2770605

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Thanks!

Is this a suitable solution for you? Do you need anything else from our side?

Kind regards,

Otto