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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to display the same logo across all pages on their secondary domains when using Elementor Pro and the Astra Pro theme.

Solution:
We recommended the following steps to resolve the issue:

  1. Go to WPML > Languages > Languages URL format.
  2. Temporarily change the URL format from
    Pass arguments via GET (the URL)

    to

    Pass arguments via POST

    .

  3. Remove "www" from the secondary domains.
  4. Save the changes.
  5. Resave permalinks.
  6. Clear the cache from Lightspeed. It might be necessary to log in per language and clear the cache for each language separately.

By following these steps, the client was able to resolve the issue.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 7 replies, has 2 voices.

Last updated by Andrey 2 months ago.

Assisted by: Andrey.

Author Posts
April 17, 2024 at 3:24 pm #15533775

anita-kragelundT

I am trying to: get the logo to transfer to my two secondary domains.

I expected to see: A logo (the same) on all pages on all domains...

Instead, I got: A disappeared logo on the secondary domains.

Using Elementor Pro and theme Astra Pro.

April 17, 2024 at 10:03 pm #15535017

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Please provide us with a detailed description of the steps you took to add the language switcher. In some cases, screenshots can help clarify any confusion or miscommunication. If you would like to share a screenshot, please use the "upload an image" feature located below the comment section.

How to Translate an Elementor Website with WPML:
https://wpml.org/documentation/plugins-compatibility/elementor/

April 18, 2024 at 6:16 am #15535387

anita-kragelundT

I added the language switcher in the header as a Custom language switcher, as shortcode in a html-field. I added this inside my theme Astra header. (See photo.)

(What does the language switcher have to do with the logo not transferring?)

logo-error.jpg
April 18, 2024 at 8:18 pm #15540998

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I guess something breaks at some point. You have shared the access with me in the other support ticket. I will check this and let you know.

April 19, 2024 at 9:04 pm #15545129

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I want to ask you about the possibility of replicating your site locally. For this, I'll need to install a "Duplicator" plugin on your site temporarily. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide me with the snapshot and send me the installer file and the zipped package you downloaded.

Let me know how you feel about this.

April 22, 2024 at 6:01 am #15548033

anita-kragelundT

Yes, go ahead.

April 22, 2024 at 11:41 am #15549982

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback. I will update you as soon as I know more.

April 24, 2024 at 9:45 am #15559833

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for being so patient. Please follow the steps below to resolve the issue:

1. Go to WPML > Languages > Languages URL format.

2. Temporarily change the URL format from "Pass arguments via GET (the URL)" to "Pass arguments via POST."

3. Remove "www" from the secondary domains.

4. Save the changes.

5. Resave permalinks.

6. Clear the cache from Lightspeed. You may need to log in per language and clear the cache per language.

By following these steps, we were able to resolve the issue.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.