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This topic contains 8 replies, has 2 voices.

Last updated by Riffaz 1 month ago.

Assigned support staff: Riffaz.

Author Posts
May 27, 2020 at 11:41 am #6228937

dimitriosM-2

Hello I translated everything from the clients website except the logo!

On similar occasions I try 2 different ways to show a different logo on the translated version of the website:

1) Load the theme / plugins strings and use string translation
2) Install WPML Media and add a translation for the Image

Although I searched for the string using string translation and I cant find the logo inside there.

After that even after I used WPML media to translate the image file, the translate image wont load on the translated version.

The customer has the Symetrio Theme which says that is WPML ready

May 27, 2020 at 11:51 am #6229107

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

ok, this is a theme option as well.
Please try following steps and let me know the results:
1- Go to WPML >> Strings Translation
2- Click the link 'Translate texts in admin screens »' (you'll find it at the bottom of the page)
3) Look for an option similar to "theme_mod", or something like that. Here you should find all strings associated with your theme options.
4) Check the checkbox for your strings of interest.
5) Click on the button "Apply"(at the bottom of the page)
6) Now, all your selected strings should appear in the String Translation panel and you can translate those strings

Here is doc for more details:
https://wpml.org/documentation/getting-started-guide/translating-theme-options/

If still issue persists, please provide temporary access

Regards,
Riffaz.

May 28, 2020 at 11:45 am #6238829

dimitriosM-2

Hello, I followed the instructions and I checked all the tree children from _symetrio records, but there isnt any record containing the logo or logo url.

Could you open me a private message so I can post the website credentials ?

May 28, 2020 at 4:44 pm #6242421

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

The next reply is private.

Regards,

May 31, 2020 at 1:52 pm #6260463

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the details.

Your site freezes or become blank when I half way scroll through WPML > Strings Translations > Admin texts

1)
your server memory limit is 2GB but your WP Memory limit is 40mb
please increase your WP Memory limit to 2048mb

2)
Your current MaxInputVars is 2500
Please request your hosting or server support to increase it to 10000

Then let me know.
I will check again.

Regards,

June 1, 2020 at 6:39 am #6263331

dimitriosM-2

Hello,

I updated the values for both of them

June 2, 2020 at 9:24 am #6272543

dimitriosM-2

Hello, I configured the test website. Thanks for all the time you put on this Riffaz!

The theme advertise that is WPML ready : hidden link ( just search for "WPML" )

June 2, 2020 at 1:40 pm #6274747

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Our compatible team is checking this.
Please be patient till we get back to you again.

Regards,

June 3, 2020 at 12:55 pm #6283825

Riffaz
Supporter

Languages: English (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the patient.

Our developers finished checking this.
The them is incompatible with WPML but they claim it compatible. We do not know why.
And, The theme works with the options in a particular way. so this should be tested and fixed by the theme support/author.
could you please contact your theme support and ask them regarding this?
Also, you can point them to https://wpml.org/documentation/theme-compatibility/go-global-program/

Regards,

The topic ‘[Closed] Logo wont get "translated"’ is closed to new replies.