Lost all the Automatic translation credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
All my 90k credits are gone

Solution:
From what I can see in our system, all the credits that you had were used already. You can check your usage report for the total number of credits used.

Relevant Documentation:
https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 10 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
May 31, 2022 at 6:10 pm #11356383
svetlana-lL	I had several set up issues with the plugin, for that I had to create several copies of the site to give access to WPML support team (see below the list of opened tickets). At the end after several attempts the different solution proposed fixed some of the issues of WPML. But now I have another issue, all my 90k credits are gone. https://wpml.org/forums/topic/product-translation-error/ https://wpml.org/forums/topic/white-screen-during-woocommerce-multilingual-wizard/ https://wpml.org/forums/topic/issue-with-wpml-plugin/ Could you please help me to recover my credits so I could complete translation?
May 31, 2022 at 6:38 pm #11356587
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. From what I can see in our system, all the credits that you had were used already. I am attaching a screenshot. You can also find your Automatic Translation Usage Report if you go to WPML > Translation Management > Automatic Translation > Payment and settings > Automatic Translation Usage Reports (as you can see in the screenshot from the section below): https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices Unfortunately, we are not able to refund translation credits that have been used already. We also mention this in our documentation here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#refunds-for-automatic-translation-credits We also pay for these credits so once they are used, we already sent our payment to the translation engine service. I hope that you will find this answer helpful. Please let me know if there's anything I'm missing here. Kind regards, Mihai Apetrei

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