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This topic contains 2 replies, has 2 voices.

Last updated by jorgeB-32 1 month ago.

Assigned support staff: Lauren.

Author Posts
September 12, 2019 at 5:14 pm

jorgeB-32

I am trying to: see gravity forms in translation manager

Link to a page where the issue can be seen:

I expected to see: I could see all forms with no problem, even has send and don several translations. Still can some pending, but CANNOT see anyone in translation manager (I able to see view!)

need help to repair this problem?
I set WP-DEGUB to true but no PHP error appears in debug.log or error.log

Regards

September 12, 2019 at 6:07 pm
September 12, 2019 at 6:07 pm #4563967

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. This will allow me to try and duplicate the error so that I can run further tests without interrupting your live site.

Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply.

Please note: It is important to reduce the size of the package so please exclude some paths like /cache or /uploads and also exclude archives and media files.

I will also need the username and password of an account that was created BEFORE creating the duplicator package.

I will enable the next reply to be private so only you and I have access to it!

September 12, 2019 at 6:56 pm
September 13, 2019 at 12:19 pm #4568529

jorgeB-32

My issue is resolved now. Thank you! We decided with a recent backup. For some reason we have corrupted data and we prefer to re do some work and not contine over a repaired db, as we are not still in production. I'm sure we'll have futher questions, so we'll be in touch. Many thanks again!. Jorge