lots of missing sections of translations

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This topic is split from https://wpml.org/forums/topic/my-site-has-a-critical-error-and-crashed/

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE, Bug

This topic contains 25 replies, has 2 voices.

Last updated by Kor 1 week ago.

Assisted by: Kor.

Author	Posts
August 26, 2024 at 6:52 pm #16106495
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I will have to escalate this further to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.
August 27, 2024 at 3:53 pm #16111158
Jacky	OK Kor, we're relying on you and the team to solve this puzzle that has dogged this website since we started some 3 years ago - it keeps happening ;o. thanks
September 1, 2024 at 7:31 pm #16129490
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I apologize for the delay. We need more time to investigate this and I will come back to you as quickly as possible.
September 4, 2024 at 8:31 pm #16142668
Jacky	OK Kor, hoping you all can get to the bottom of this soon. J
September 5, 2024 at 7:26 pm #16146545
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm able to replicate this issue on our sandbox site and I'm escalating this further to our compatibility team to check. I will come back to you once I've feedback.
September 14, 2024 at 9:55 am #16178493
Jacky	Hey Kor, what's happening? this is taking weeks and we are not able to do translation. it's business critical to get this solved, please come back to me with an update and an eta on fixing this ongoing issue. Thanks.
September 14, 2024 at 3:19 pm #16178844
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked the status of the report and it looks like our devs are still checking on this. Sorry, we don't have any solution for now but I will come back to you once I've feedback.
September 20, 2024 at 1:10 pm #16203138
Jacky	Hey Kor, given this error was reported on August 12th following the critical error crashes, we really need an update on what's happening and the issues. Please can you come back to me with some good news. Thanks.
September 20, 2024 at 7:28 pm #16203995
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked the status and it has reached our developers. This is related to an issue with the translation memory. As for the critical error issue, you mentioned that it is resolved here https://wpml.org/forums/topic/my-site-has-a-critical-error-and-crashed/page/3/#post-16051989 . Are you saying that the problem came back?
September 20, 2024 at 9:45 pm #16204168
Jacky	Thanks Kor for responding so promptly. No I didn’t mean that the critical error has come back however we are not updating the site with any content because we are awaiting your team’s fix on the translation memory problem. I was just pointing out that we have had software trouble since 12th August Have they any clues??
September 23, 2024 at 4:05 pm #16210747
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see some updates on the report and the fix will be available soon.