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This topic contains 5 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 22, 2019 at 9:50 pm #4261501

ryanT-10

I am trying to:
Translate Mailchimp for WordPress plugin form and other blocks of content
Link to a page where the issue can be seen:
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I expected to see:
Translated Mailchimp form, blocks content that on English version have image to have these images also on translated versions
Instead, I got:
Mailchimp form appears everywhere in English language, several blocks of content are shown only with text content, without images

July 23, 2019 at 1:49 am #4262009

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 24, 2019 at 12:23 am #4269327

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Please, take a look at my private reply above. Thanks.

July 24, 2019 at 8:37 am #4271571

ryanT-10

Hi Marcos,

Thanks for these instructions, our site has been migrated as you instructed and it's available at hidden link

July 25, 2019 at 5:20 pm #4285359

ryanT-10

Hi Marcos, is there any update on resolving our issue? Thanks

July 25, 2019 at 8:13 pm #4285833

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I took a detailed look in your website using the migrated copy and performed a detailed investigation on it. The reason of your issue is your custom 'subscribe' WPBakery shortcode provided by the 'WPRT Addons' which is not compatible with WPML, this shortcode always return the default MailChimp form in the primary language only, in order to fix it, please, try the following:

1 - Open the subscribe.php file from your wp-content/plugins/wprt-addons/shorcodes directory.

2 - Around the line 25, find the code below:

mc4wp_show_form(0);

3 - Change it to:

$form_id = apply_filters( 'wpml_object_id', (int) get_option( 'mc4wp_default_form_id', 0 ), 'mc4wp-form', true );
mc4wp_show_form($form_id);

4 - Save the changes and you should be done.

Note: This is a temporary fix and you will loose these changes in case of plugin updates, it is preferable to get in touch with the plugin author and request a fix from his side.

Hope it helps, have a nice day.