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Last updated by Mihai Apetrei 7 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
February 26, 2019 at 8:27 am #3243481


I am trying to: Translate the categories. I have main categories and sub-categories. The main categories don't include products directly (only the sub categories which include the Products).

For example:

A (main category 1)
-S1 (sub category 1)
--P1 (product 1)
--P2 (product 2)
-S2 (sub category 2)
--P3 (product 3)

B (main category 2)
-P4 (product 4)

Link to a page where the issue can be seen: hidden link
(Appats main category is missing)

I expected to see:

On the main shop page I expect to see both the "A" and "B" main categories.

Instead, I got:

Only category "B" appears, as it includes a product directly in it.
Category "A" includes sub-categories which sub-categories include products but it does not appear on the main shop page.

February 26, 2019 at 4:22 pm #3246086

Mihai Apetrei

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

When I try to visit your link, I get redirected to here: hidden link. Can you please check?

Also, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

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